I booked a gutter cleaning and extenders to be added to downspouts by contacting guttermaid , an entirely different company . At no point was I told that the work would be conducted by *****************************. Once gutter cleaning was completed no pictures of the inspection of the gutters was provided as guaranteed on the guttermaid website . In addition, the work carried out was incomplete . Extenders were never added to the down spouts . I feel defrauded by ***************************** since I contacted guttermaid not *** Stevens. *** Stevens is using the guttermaid name and not telling anyone that they are hiring a different company. I would like a complete refund.
Business response
01/13/2023
We explained to the customer that our ************************ felt it was in the best interest to not have the extenders installed around the home. This was explained to the customer and our team will be to their home on 1/14 to perform the requested work as they requested. We were simply trying to perform good honest work.
Customer response
01/13/2023
Complaint: 18726328
I am rejecting this response because:
I did not receive any of the inspection services promised on the guttermaid website. Honest work would have been exposing at very beginning when I contact the number for guttermaid was that *** Stevens acquired it. I requested the service thinking I would be getting service from guttermaid and their inspection services to include images of the inspection. In addition , I requested myself to have the extenders for downspouts due draining issues which I clearly explained during my first call. I got nothing that I requested and feel cheated . I just want a refund which what I deserve based everything that occurred. Your response was not helpful at all. You should not be using the guttermaid site as it confuses the public about where they are doing business.
Regards,
*****************
Business response
01/17/2023
My team returned to the customer’s home today to do the work as requested.
Customer response
01/21/2023
Complaint: 18726328
I am rejecting this response because:
The job is once again incomplete. The extended downspout on the left side of the house was made too short, dumping the water in in a planter rather than the pathway, which dumps water towards the house. This problem was was verified by a professional.I mentioned this issue, its in the notes in my account , but was ignored. The downspout needs to be extended by a few inches to bridge the gap and ensure the water dumps in a pathway.Does it really require 6 crews to get the job right ? I should not have to call so many times , Id like a credit to be issued back to my card for all the hassle . It should not require so much effort from me to make sure I get what I asked and paid for . Yet you offer nothing to make it right for the continuous issues. I want my account closed and credit card removed .
Regards,
*****************
Business response
02/01/2023
We have offered this customer multiple return visits in order to make them happy. On 1/30 one of my agents set up another free return visit.
Customer response
02/02/2023
Complaint: 18726328
I am rejecting this response because:
To date the return visits have still not corrected issues with work performed and lack there of. A downspout extension was cut too short on the left side of the house which dumps into a flower bed rather than the pathway to ensure water moves away from the house. An extension of a few more inches to bridge the gap is needed. The last crew that showed up and left not correcting the issue which I have told your company several times but there continues to be an issue with following very basic instructions and claiming work is complete when no work is performed. Water damage is an issue at the residence which is why the work needs to been done correctly, ensuring all water moves away from the house rather than towards the house. Youve been told about this issue .
Regards,
*****************
Business response
02/02/2023
We attempted to book an appointment for the customer to be home in order to show my crew exactly what he wanted. The customer told us he cannot meet the crew. We have sent multiple crews in order to make the customer happy. In good faith, we will refund the repair cost.