** scheduled with *** Stevens for **dnesday, November 30th. No one showed up, nor contacted us. ** called them and could not get through, so left messages, first asking if they were still going to show up, and next when no one showed up by dusk, asking to reschedule. ** stated that we could not schedule for the next day because we had two other services being performed, including emergency septic system. The next morning, we received a text stating that someone would be coming that day. Because the text says that you cannot respond by text, we called as instructed, waited on hold for a long time, and finally talked to a rep. ** stated that we could not accommodate another service. The rep assured us that they would arrive after 2 PM, when at least one of our other services would be complete and they would have left. ** were not happy with this solution but we accepted it.Instead, we received another text almost immediately saying they were on their way. This is around eight forty five. ** called again, waited on hold again, and I spoke to a rep who said she would “email” them and that if she could not get ahold of them, she would call me back.After receiving no call, a little while later I heard the sound of clomping on our roof. The gutter cleaners had come with no warning, and parked in the very beginning of the driveway so that no other cars or trucks could get in. I called again, waited on hold, and spoke to “******” who offered no apology and stated that I should go out and tell them to leave. For reasons of disability and age, neither I nor my mother could rush out and yell at people on the roof.During this time, the leaf removal people arrived and had to park illegally across the street. The plumber arrived but had to drive away as he could not park his heavy equipment. He called us, we told him what was going on, and he came back and told them to leave. On their way out they put a few heavy bags on the street instead of throwing them away.
Business response
12/12/2022
We called this customer back on the 3rd of December and let them know we were crediting this job back in full via VM.
Customer response
12/12/2022
Complaint: 18512329
I am rejecting this response because: They did not even acknowledge let alone apologize for all their wrongdoing. “Crediting” us for the “job” is not the magnanimous gesture they seem to think it is. They failed to bother showing the day they were actually scheduled. We told them explicitly NOT to come the next day, repeatedly and to multiple reps. they were kicked out rightfully before completing the job, and they left random trash in the middle of the street. It does not sound like they are going to learn anything from this or do better in the future.
Regards,
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