I was incorrectly charged for a subscription service in the past, which I believed was cancelled. I paid for what was to be a single service, but turned into a different subscription. When I turned their workers away today being told it was a mistake AND talking to someone on the phone to have everything cancelled, I still have an invoice saying A. Work was completed (the only work they did was pick up their ladder, which I had them put back right away) and B. That I owe them ******, which also doesn’t line up with what is stated on “My Account” page with them. I’d like this charge removed as swiftly as possible.
Business response
06/28/2022
Our manager called this customer and credited the **** regarding this complaint.
Customer response
06/28/2022
[A default letter is provided here which indicates your acceptance of the business’s response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************