I used *** Stevens gutter services in the summer of 2021 for gutter cleaning. They had called after that appt to schedule a visit for 11/23/2022. On the day of the visit I canceled the service because I was having work done at my home. The gutter service was not done on 11/23/2021. I then cancelled further service from *** Stevens. Today, 4/12/2022 they arrived at my home and we did not accept the service. I called the office and was advised that even though I had cancelled the service, the attempted service today was a “courtesy” visit because I had a balance due for services rendered 11/23/2021. I tried to explain that services were never done on 11/23/2021 and was advised that I had an outstanding balance. I asked to speak to a service manager and was placed on hold for 15 min and then advised that the manager was not available to discuss the situation. I did leave my name and contact information to receive a return call. I have a concern that although I have cancelled the gutter cleaning services and tried several times to stop the scheduling further appointments that *** Stevens will submit an invoice for payment for services that I never received. I have not been able to resolve this matter with the office staff and it is my hope that BBB will be able to assist me.
Business response
04/14/2022
We already credited this **** in good faith to resolve the customer’s complaint.
Customer response
04/14/2022
Complaint: 17018505
I am rejecting this response because:crediting my account for a service I did not receive is the appropriate and professional response from this business. However, I want to make sure my account has been closed and there will be no further unexpected services scheduled. Once the business acknowledges this in writing I will consider this matter resolved.
Regards,
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Business response
04/14/2022
Your account has been closed and we have no future services scheduled for this home, we wish you the best moving forward.