12/6/2021 *********** came onto property with no notification. Business claims to send a text prior to arrival within the hour. Text is received after workers are on my roof. No knock or doorbell ringing. They went into my backyard, which is fenced with no notice while my wife was bathing in our hot tub. Upon calling the business to take responsibility for unprofessionalism and breakdown of their automated system, they had no response or compromise and supported their workers.
Business response
12/07/2021
Our text messaging feature is an automatic text that is send when the crew is on their way to the home. We apologize if there was a delay in the text message but we cant control the cell phone carriers. At the end of the the day we performed a gutter cleaning at the home which is what we were hired to do. We are an honest and reputable business. Our manager also offered to discount $25 off the **** for whatever inconvenience this may have cause you as a fair resolution. Crediting the **** entirely is not fair.