A year ago I agreed to have *** Stevens gutter cleaners service my gutters for a one year period. They email me frequently with offers and marketing of various kinds. I checked my credit card ****, and *** Stevens billed my credit card in $589 without my authorization for (I suppose) a second year of service. Since they did not contact me, I am left to assume this. I never agreed to a second year of service, and they never contacted me asking 1) if I wanted a new year of service, or 2) if they could charge my credit card.Is this a lifetime agreement wherein I am to be charged behind my back without my approval for life? I want my money refunded immediately. I will get someone else to service my gutters who does not steal my money.
Business response
08/24/2021
We are an honest a reputable company that has been cleaning gutters for nearly 60 years now. On the initial phone call we indicated that the plan would automatically renew once the service plan was complete. The customer gave their authorization for this so we simply did what we thought they wanted us to do. We will follow up with the customer regarding this complaint.