Contacted company to clean gutters. While making appointment salesman attempted to have me sign up for multiple services. Crew arrived to clean gutters. I received a call from *** Stevens that they could not complete the cleaning unless I paid a additional $75 for removal and discard of gutter guards. This was not discussed when making appointment. I agreed as they were already here and I was about to travel for an extended period. During the gutter cleaning crew removed a leader and down spouts damaging attachment straps and drilling unnecessary holes in the siding on my home. I saw the damage afterwards as the crew left without advising. I made several calls over several days requesting the straps be replaced with new. These only cost about $1 each and there are only two straps. I merely wanted what was there prior to their cleaning. A crew was sent the next day, however they did not speak English, attempted to do something I didn’t request, and I could not communicate my simple request to them. They called their manager who I subsequently spoke with. After 10 minutes of argument about who’s fault this was, I told him we would resolve this in small claims court. The crew left. I received a call from *** Stevens shortly after. In short, I agreed to have them send a crew the following day as long as the crew knew what they were there to do and that they could speak English, so I could communicate with them what needed to be done. The next crew arrived. When I showed the crew member what the issue was, he began talking about my fascia board, which has nothing to do with the issue. He also stated that the mangled leader straps didn’t matter and that it was ok. I told him that it mattered to me and told him to leave. I gave this company two opportunities to correct their poor workmanship. Clearly they are incapable. The employees do not accurately record information and attempt upsells. There is no accountability.
Business response
02/06/2024
We are willing to credit this bill back to the customer, we apologize for any inconvenience.
Customer response
02/06/2024
[A default letter is provided here which indicates your acceptance of the business’s response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
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