Ned Stevens gutter cleaning showed up to my property unannounced in early fall. They completed a gutter cleaning service, even though the house sits in a clearly heavily wooded areas. Most the surrounding trees still had a majority of the leaves on them, This was all easily visible. When the leaves began to fall, they clogged the gutters, Rendering the service they did useless. This fall we’ve had record rain. The clogged gutters cannot keep up, and for the first time we’ve had water issues inside our house, causing property damage. Ive called *** Stevens multiple times over multiple months. They promise they will be out “any day now” or in **** business days. They have failed to show up every time.
Business response
01/22/2024
Cleaning your gutters is critical to ensure the gutters are working properly. Most of our service plan customers do 2 to 3 cleaning every fall season. We apologize for any inconvenience this may have caused but we don’t think crediting a bill is fair..
Customer response
01/22/2024
[A default letter is provided here which indicates your acceptance of the business’s response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
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