On 10/24/23, *** Stevens workers claimed to have cleaned my gutters when in actuality they were unable to get access for cleaning the gutters. An alert that ****** Crew was in route to clean my gutters. However, I was in a meeting and did not see the message until later that afternoon. I arrived home and found a notice that gutter service was complete but there was an issue. I called and spoke to ****. **** described stains on a roof and the charge for cleaning. I explained that I first needed evidence of the work gutter work performed, unless it was a mistake. However, **** emailed an invoice for $149 and placed the call on a long wait. He returned and said, I just sent the photo to your email. I replied, This is not evidence, as its just a photo of the front of my house. He then sent another, but one had malware. I requested that his manager call me given that they were unable to provide evidence of the service provided. On or about 11/1/23, the manager called and agreed to send someone to take photos to show that the workers had indeed cleaned the gutters on 10/24. On 11/18/23, I received a text message that *********** was in route to my home. I answered the door and the workers proceeded to the backyard. They waited while I unlocked my gate. Once entered, they placed a ladder over my deck and climbed up with a leaf blower. They staged the gutters appearance by blowing around standing leaves and then took photos.****** Crew never was on my roof, because I was not home to unlock the gate for entry on 10/24, but they sent an invoice for service.I asked the manager to call to discuss after ****** Crew came out on 11/18, but never heard from *** Stevens until 12/14, when ******** an Account Executive called to collect for an unpaid debt. Such practices are concerning to say the least. There is no account or tracking number because the malware erased their invoice and emails surrounding this fiasco of a service.
Business response
01/03/2024
We are having a difficult time locating this account. does this customer have a different email or phone number? please send the response to
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