I got an email from this company about their gutter services I contacted them in late Dec. 2022 to for more info. I got a quote on 12/30/22 after submitting my request for pricing and timing via email. They offered me q $35 discount if I booked a service now for a future date. I agreed and said sometime after the holidays I’d contact them to book. They required a credit card to give the credit so I gave them one (#****). I called them in early Jan. and told them friends did gutters so I’d need to move their ************** suggested ****. I agreed. I got distracted with home maintenance problems & for got to cancel. Meanwhile I found ********************* Washing in mid-April & hired them to do the job based on VG reviews and cost. They completed the work on 04/14/23 and did an excellent job. I received a text from their techician **** who told me his arrival time. He was on time and he and I looked at the gutters together so I could get a sense of what he’d do and to tell him to move all debris to the ***** behind my house. Meanwhile one of my most used credit cards was scam charged for $80 and the issuer said it would cancel the card and investigate the scam. I decided to also cancel my 2nd most used card #****. I forgot I’d given it to ******** to do the job or I would have contacted them to cancel the work targeted for **** & that #**** had been cancelled. I got an email from them on 7/20/23 saying payment for their “work” was due. I was surprised to hear from ******** that I owed them for their work done on 7/20 & called them to say there was no work to be done since I’d had another *** do the work and their was nothing left in the gutters. They had said that their person would text me their arrival time and let me know when they arrived. I was home most of the day and got no info from them. I didn’t agree to have them do the work since it had been done already. I didn’t pay their bill and said I was providing this info to the ** BBB.
Business response
09/12/2023
Your complaint clearly states that you forgot the cancel service. There is not way for my company to know you did not want the service anymore. We did nothing wrong.