Initial Complaint

On May 2, 2024 I phoned Cincy Gutter Boys which I understand is under the Ned’s **** umbrella, to clean my gutters. They finally showed up on June 20, 2024. I was not home when they came, but they texted they were coming. When I arrived home, I noticed one of my shrubs was damaged. I then decided to look at my video doorbell footage and was shocked when I saw their ladder crash onto my front porch, damaging my handrail, two shrubs and the flower pots I had on the porch. It also knocked a coach light crooked. It also showed them dragging their hose through my shrubs. Nobody from the company bothered to let me know this happened. I called the company and told them. I was treated like it was not a big deal. No apology was forthcoming. They said to get estimates for repairs. Estimates for the handrail are not available as it was a gift and was installed in April 2024. I sent information about the cost of new shrubs, but that wasn’t good enough for them. They want written estimates. The online prices were not good enough. I felt like they were just trying to get me off the phone. I told them to remove me from their “Diamond Plan” which offers a discount for recurring services. After the shoddy work they performed, I am not even sure my gutters are clean. I want my money back and I want nothing more to do with a company who doesn’t have any interest in customer service. Their attitude leaves a lot to be improved upon. I will tell friends about the bad job/service so nobody I know will use them. When I asked for the owner’s name, I was basically told the name is a secret. What kind of a company is this? I would like a refund since they offered no other compensation for the damages they caused. I sent the videos to them on 6-27-2024.

Business response
06/29/2024

We have credited this job and apologize for any inconvenience caused.

Customer response
06/29/2024

[A default letter is provided here which indicates your acceptance of the business’s response. If you wish, you may update it before sending it.]

Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,
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