I contacted *** Stevens on April 8, 2022 for an estimate for same day service downspout cleaning. I should have checked BBB first, especially considering the woman on the phone told me that they were accredited and had “wonderful ratings”. First lie down. She then asked me some questions and seemed a bit unfamiliar on how to quote for a multi-family property. I was given a quote for $436 to clean the downspout. Not sure what that has to do with square footage. Figured it was a good deal for same day service. I let the representative know I would be calling back after I get approval from the building owner.I call back a couple of hours later and get someone else. They have my quote pulled up but suddenly they can’t offer same-day service because i missed the “noon cutoff”. The former rep never said this to me. Instead she kept referring to “her company” and repeating the same info about their good reputation. She never mentioned a same-day or next-day service fee either. The new rep then said they could do the next day, but I’d still have to pay an extra $100. Now we’re over $500 for an easy job. This is DOUBLE what everyone else had quoted. They told me they can’t make appointments, they will just call you between 7am-5pm when they are on the way. UHHHHHHH wtf? So someone has to take an entire day and sit around and wait for these scammers? No thanks. I let the rep know that this was dirty business. Bait and switch. Lying. Not able to commit to a time. All huge red flags. I was furious for the awful service and I didn’t even have any work done by them!Seriously, avoid these scammers. I’m so glad I didn’t give them any money or attempt to have them perform any work because I’m sure they would come out and pretend to work and then leave, charging us extra.
Ned Stevens Gutter Cleaning & General Contracting, Inc. Response
04/11/2022
We are an honest an reputable company, we have been in business for nearly 60 years and are A+ rated with the BBB. Please contact ********************************* so we can follow up with you.