Have been a customer for 3 yrs w/ acceptable svc until this yr. Gutter was to be cleaned on or near 12/9 each year. By end of January, this has not been done. Called 4x and was told they would get to it but couldn’t say when, only that they would phone when they were en route.When I called to complain and eventually cancel my svc, was told that they would give me a discount to retain me as a customer. With the discount, it turned out I was quoted the same amount as previous years so I called again to alert them only to be told that there was a cost increase in September so the discount was not really a discount.The reasons given for delay was that leaves fell late this yr and although I know about other company’s staffing issues with resignations and Covid-19, there have been plenty of days between 12/9 and 1/30 where the weather was warm and dry to do this job. The business practices of not notifying the customer, a 2 month delay in service, and poor customer service response is not acceptable. I am therefore obligated to file this complaint. Service was out of the ***********, ** office but all documentation and billing states Fairfield, **.
Ned Stevens Gutter Cleaning & General Contracting, Inc. Response
02/02/2022
******, please contact ********************************* so a manager can follow up with you regarding this review.