Jane R

*********. I really feel ripped off. I had to call to remind them they’d said they be there ‘within a few days’…I GUESS one week later is ‘a few’ to some people. They arrived and left within 10 minutes. My main concerns were the plants growing in one small spot in the back and the inner surfaces and lip of the gutter in front. There is a gutter guard on the front. It was disgusting looking. I called and they kept saying they wanted to email me my recorded phone conversation. I denied the request bc I don’t open attachments from outside places like this. They told me the gutter guard is not considered part of the gutter and they don’t clean the outside. Explaining how the guard has a prominent rolled edge on it, part of it IS on the interior of the gutter. They didn’t send anyone back to remedy it, ‘offered me a discount of around 10%’ and when asking to speak with a manager or supervisor, was put on hold, then cut off. The work was marginal, the customer service confirms they live in the world of idiocracy, where ‘customer service’ is a foreign language. Never again.

Ned Stevens Gutter Cleaning & General Contracting, Inc. Response

06/11/2024

****, I called and left a voicemail. Please call me back or email me at ****************** so I can follow up with you regarding this review.