I received poor/unsatisfactory service from this company on 4 Mar 2022. My original request (scheduled on 21 Feb) was for them to repair two areas on my gutter system where dripping/leaks occur for several hours after it rains. The main area where the leak occurs is visible from the street. I also requested my gutters to be cleaned. My girlfriend was present at home when the crew arrived on Friday, 4 Mar 2022. They knocked on the door and told her they would be cleaning the gutters. She showed them the main gutters on the front and side of the house and said “let me know if you need anything else.” She works from home on the top floor of the residence (closest to the gutters) and at no point during the ***** mins they were at the house did she hear any noises of ladders being raised or moved, leaf blowing near the top of the house, or any other sounds that a cleaning or inspection was being done. I learned about all of this after I left work for the day. I called the company to find out if they repaired the gutter leaks. I was told the recommended an additional gutter flashing service for ~$450, but that no other problems were noted with the gutter system. In fact, the operator/service rep said the gutters were in “perfect condition.” He also told me the crews work very quietly, which is probably why my girlfriend could not hear the cleaning, despite her working at the level closest to the roof gutters. I was unhappy that the main task, repairing the gutters, was not accomplished. I asked to speak with a manager and she called later that day. I also sent an email to regarding the service to their service feedback email, where I explained to should not be charged the full amount because the service was not adequate.On Sunday, 6 Mar, I was charged the full amount of the estimate, $219, despite the requested work not being completed. I cancelled a follow-up service the manager scheduled, because I no longer trust this company.