The only reason why I am leaving a bad review here is because nobody has responded to me when I tried to resolve this issue directly with the company.
I hired Ned Stevens Gutter Cleaning last month to come and clean and inspect our gutters because we were having an issue where the water was coming over the edge of the gutter instead of down the downspouts. Their price was great and they came next day. Unfortunately, they did not identify the problem and it is still going on. But that’s not the part I am most upset with…they damaged the brick on our steps, clearly it was smashed with the ladder when they were rushing trying to clean all of the gutters of our two story house in 10 minutes or something. And I’ve been trying to get in touch with anyone over there to fix what they damaged and nobody will get back to me. Viral, the sales agent was very fast to respond when he was trying to sell me a quarterly cleaning package, but went radio silent when I started asking if they could take responsibility for the damage they caused.
Response from the owner
Thank you for sharing your thoughts, Aaron. We’d love to hear how we could earn 5 stars from you. If there’s anything we can do to improve your experience, please feel free to contact us at: [email protected]