I have never dealt with a business that handles communication as poorly as Ned Stevens. They will never contact you. Ever. They show up to clean your gutters and your water line happens to be inside the garage? They will turn around and leave, and you will get a text saying there was “an issue”, and it will be on you to reach out to them, find out what the issue was, and get them to come back out. It feels like 95% of these issues could be resolved immediately on the spot if the technicians just call you before leaving, but they won’t.
Then to add to the problem, their scheduling practice is bizarre. They don’t let you select a date and time. They let you pick a “minimum date”, and they will actually show up then, or any day after, whenever they can. Which, in addition to their practice of never calling you to resolve anything, makes it near impossible for a job to go smoothly. Its only after a job fails and you get mad, that they offer to lock in a date for you. If things haven’t gone wrong yet, and you request a locked date yourself, they will be happy to give you one….for a $50 fee.
Assuming you actually manage to have them show up and not leave, the jobs themselves are prone to problems. I had them out for a gutter cleaning, and “oops, there was an issue”. I call them, they tell me that one of my gutters is pitched poorly, so it may eventually collapse and take half my roof with it. They set up a date for a tech to come and fix it. They show up on a day two days after the scheduled one and “oops, there was an issue”. I get a hold of them again, and apparently their foreman felt the fence between my property and my neighbor’s is an insurmountable obstacle that prevents them from doing repairs. I asked what can be done in that case, and was told that I’m pretty much on my own, collapsing gutters and all. I got fed up, told them to cancel my service plan. They pleaded for another chance, threw discounts at me, offered to send another foreman and throw in a discounted dryer vent cleaning as well. I agreed to give them another chance. They showed up as scheduled this time, the new foreman assured me the gutters can, indeed, be replaced, but could not do the vent cleaning because it would require him to go into my house, which is not allowed during covid times. That was fine…..but they charged me for the vent cleaning anyway. After having that billing issue resolved, I scheduled (or rather, set a minimum date for) the gutter installation. One random day, out of the blue, “oops, there was an issue…” I call, beyond annoyed, and what was the issue? My car was parked in my own driveway and they couldn’t unload their gear.
And that was the end of my relationship with Ned Stevens.
Negative
Responsiveness, Punctuality, Professionalism
Services
Response from the owner
Akussr, please contact [email protected] so a manager can follow up with you regarding this review