WARNING: DO NOT USE THIS SERVICE IF YOU HAVE GUARDS ON YOUR GUTTERS.
I chose this service because of the decent reputation, however their business ethics and attitude are completely unprofessional.
I scheduled to have my parents gutters cleaned. The morning of, I received a phone call on my commute to work letting me know the workers have arrived at the house. However, the person over the phone explained that Ned Steven’s needed permission to remove the gutter guards in order to clean the gutters. The service also stated their would be a $75 additional charge to remove the guards in order to do the work. I take full responsibility for misunderstanding the person over the phone, and thought the $75 additional charge included putting the guards back over the gutters. It does not.
I called Ned Steve’s after receiving a call from my parents informing me that they didn’t put the guards back on. I was told that the additional $75 service was to remove the guards and dispose of them, not put them back. I explained I misunderstood, however only because of it being a ridiculous price for just the removal.
But why didn’t they didn’t ask me if there were guards on the gutters prior to coming to the location? These clowns ask many pre-screening questions, but failed to ask me if there were any guards on the gutter… Why? I’ll tell you, so they can show up, call you, and scheme an extra $75 from you.
The fact they’d drive to a location with the possibility of being turned away is suspect alone. Many people have guards on their gutters and they know this. Putting you on the spot with an overpriced additional fee is part of their game.
It’s not about the money, it’s about principal. They may have been in business for 60 years, but it only took me 60 seconds over the phone to see through their shady business model.
Edit: Google doesnt allow people to respond back directly. Regardless, your response is an attempt to save face. There’s no excuse why Ned Steven’s couldn’t pre-screen to find out if there’s guards on the gutters. Again, you do this intentionally to upcharge when you’re on site. I received both voicemails however I’m not interested in working anything out with your service. Have a great day.
Response from the owner
Anthony, we do not ask if there are guards and screens on the gutters because our crews can work around them in some cases. The last thing that we want to do is drive out to a home and not perform the work, so if we can work with around the guards or screens we will. As far as the miscommunication goes, our manager followed up with you last night and left a message for you because we want to work something out, yet instead we receive this review. Please contact [email protected] so a manager can follow up with you. We are an honest and reputable business that has been cleaning gutters for nearly 60 years now.