I have used Ned Stevens for 5 years and they used to be good, but recent experience with them has been horrible and I don’t think I will use them ever again and would like to advice you to avoid them at all cost too.
I booked a service in Dec and still cannot get service mid Jan. Customer service is rude and privileged, demanding and pressuring you to either pay a $100 additional dispatch fee or sign up for a premium program if you don’t want to wait for the 2 months lead time. (When I booked the service, they mentioned it’s going to be scheduled ASAP).
After I call to ask to cancel, they immediately changed their tone and saying the emergency dispatch fee is $49 and they can waive it.
At this point, I am not convinced of the quality of their work as well as the service they are providing. I don’t think January in Boston is the “biggest season for gutter cleaning” as they claimed. I think they are either very over booked, or struggling with scheduling.
Response from the owner
We appreciate your feedback, Anyi. If you would like to discuss your experience further, don’t hesitate to reach out to us at [email protected]. We would love the opportunity to resolve any issues.