We paid for a ‘full’ package that included leaf removal, flushing all four corners of our rectangular shaped roof gutter system, inspecting all fittings, and repairs/shoring up loose parts of the gutter and drain/down spout system. The crew was only on site for maybe 20-30 minutes. Upon leaving, a card was left on the door saying that we needed to contact the company because they found an issue.
They left our water on and a small bag of leaves to show they had been at the house. No verbal communication.
We called the company. A rep informed us that the crew noticed moss all around perimeter of roof. I asked to see evidence. I was informed the crew could not take photos since they did not go on the roof. That is incorrect as we heard the crew walking on the roof.
I was then pitched a power washing service that included some environmentally safe products for the price of more than $700 to presumably take care of the moss and supposedly prevent deterioration of the roof shingles.
I asked to have the crew come back and explain what they saw and take pictures as I wasn’t comfortable accepting just the word of the rep. I was told that the crew did not speak English and could/would not come back. I asked for the written report from the crew with what they saw which was basically no more than 10 words in some type of short hand.
If Ned Stevens wants to sell me a $700+ service I will need more than 10 words to justify/explain what the issue is.
Response from the owner
We appreciate your feedback, Barbara. If you would like to discuss your experience further, don’t hesitate to reach out to us at [email protected]. We would love the opportunity to resolve any issues. …