Ned Stevens Gutter Cleaning Service arrived at my house on Saturday morning and placed the ladders up to my gutters to clean them. 10 minutes later I saw them drive away. I called the office and the person could not give me a reason but said it may have been a safety issue, possibly the ladders were not long enough. This is probably their third or fourth time to come to my house. I requested that someone call me back and let me know what’s happening but that never happened. I called today and was told that they could no longer clean the gutters because I have a slate roof. I asked for a manager who promptly called me back and reiterated the same as the representative. I cannot understand what a slate roof has got to do with cleaning the gutters. I actually think the reason was, that the gutters were totally jammed this year, because of the high pollen count from the oak trees . There seems to be an unusual amount of pollen coming from the trees this year. Or maybe they underestimated the cost but they did not request any more money. Disappointed customer.
Negative
Professionalism
Response from the owner
We appreciate your feedback, Brendan. If you would like to discuss your experience further, don’t hesitate to reach out to us at [email protected]. We would love the opportunity to resolve any issues.