Terrible experience. They didn’t even clean all the gutters around our house. We recently installed a new security system and we caught them shooting basketballs off our roof and only doing a small portion of our house. They arrived at 9:06am according to our system and left by 9:41 am (again all video documented). When we called to complain the representative told us we will talk about payments when we provide the video evidence which we are doing as we type this. This is making us question if they ever really cleaned our full gutters before. But at least we got video proof now.
Response from the owner
A crew taking a break from working at a house to play basketball and acting unsafe are both completely unacceptable. Both crew members were fired today. We offered to have a quality control manager return to inspect the job with photographs, but unfortunately, you would not let us return to ensure that the service was performed. Regardless, because of the fact that they were playing basketball, we are crediting your job in full and we are very sorry for your experience – it is certainly not who we are. We will reach out to you this morning.