This company must stay in business by scamming people.
On the phone they screen and ask a million questions about the house. Great. Everything seems in line and the price is decently fair.
They show up and call me, and need to add a last minute charge of 75$ for gutter guard removal. They did not ask me prior if I had these, and let me know it was a hinderence or extra charge. Convienent.
Annoyed, but fine.
They remove the gutter guards and then proceed to LEAVE THEM ON THE GROUND AND LEAVE. Did not ask if we would like them reattached, just left.
When inquired about this behavior we are told that they do not approve of the use of gutter guards so they do not reattach. How is this at their discretion to decide? How did I pay 75$ for removal only?
Extremely unprofessional and horrid customer service.
If I wanted to get on a ladder I wouldn’t have tried to use this sham of a service in the first place. Please stay away and find a more responsible and honest company.
Response from the owner
Carissa, please contact [email protected] so a manager can follow up with you regarding this review. We are not in the business of scamming people we have been cleaning gutters for nearly 60 years now and are an honest and reputable company.