David Melvin

After 19 years of using Ned Stevens for gutter cleaning, with few complaints, I had a terrible year with them: first we canceled their window cleaners when they showed up and appeared that they did not have the equipment with them that they needed. Then the gutter cleaners came on a drizzly day and went up our long steep driveway spinning one wheel of their pickup truck all the way, and leaving a permanent skid mark in the asphalt. The final straw was when they came in December for the final leaf cleanup and forced an already open hose bib valve (the water was shut from inside, and they destroyed a newish ceramic valve). Getting them to pay for replacement of our hose bib (a $220 plumbing bill) took months and they treated me like I was scamming them. Losing a 20th year customer… priceless