I paid them to come replace a gutter on my house because the water was pooling in the middle and leaking over the edge. They replaced the gutter and also cleaned all of the other gutters around the house with a silver membership they talked me into. The new Gutter still has the same exact issue and they are telling me I need more shields and flashing because the pitch of the roof which they said they knew would be a problem before the replacement and now want me to pay over 200$ to add the flashing and shields that they could have just added to my old gutter instead of replacing it. They never even called or emailed me to tell me replacing the gutter was not going to fix the issue, they just told me about their original findings after I called back several times and there was a new story each time i called as well. One lady said they would actually fix the problem at no extra cost, but when they came to check it out they never fixed it or even told me what they did, so i called back to find out what was happening and they said she should have never offered to fix it for free and that I was going to have to pay for the additions to fix the issue. They also came back to do the spring cleaning and all of the cleanouts were full of debri after I even showed them before they left. Very unsatisfied.
Response from the owner
Eric, please contact [email protected] to discuss this review.