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Grace Yoon

The main issue I have with Ned Stevens is that they lie about their services. They advertise that their inspection is “free” but they don’t just come out for inspection. It has to be always paired up with a job like gutter cleaning which costs $150. Although we have gutter guards and we knew our gutter wasn’t the problem we had to hire them for gutter cleaning because their “free” inspection wasn’t free as advertised. It was funny how they still called it “free” over the phone when we were trying to schedule an appointment. They had to come back for another job for us because, like I said, gutter wasn’t the problem. It was the underground system. Over the phone, when scheduling for the second job, I was told if the pipe is broken they fix it for free. Our pipe turned out to be broken but they didn’t fix it. They made an above ground extension and made a huge water trail into my backyard garden which is going to mess up my garden now. When the premise is “if something is broken,” you would assume the solution would be to fix the broken part. To Ned Stevens, fixing the problem is just putting a bandaid on. They apparently don’t dig grounds so now I have to hire a landscaper or a plumber to finish the job. The problem I have with them is the wordings they use. They are so sneaky almost upto a point where they can call themselves a liar trying to sell their service to customers. Never ever will use them again or recommend to anyone.

Negative
Professionalism, Value

Services
Service not listed

Response from the owner
Grace, we are very sorry to read your review. We want to fix any issues you may have had, immediately. One of our managers has already reached out to you. Of course, you can email us any time at [email protected]. We will work hard to make sure you are happy. Thank you.