I had used this company for over 7 years and never had a problem. Always scheduled cleanings and repairs and no issues. Always charged my card at the price quoted. Until today. We had one gutter come off the house from the wind storm last night. I emailed over pictures as requested and was given a price by email that was a little high but I felt comfortable with them to pay a little more since previous experiences have been good. When there service called to schedule they tried telling me its $49 to schedule an appointment or free to have them come when they get a chance. So because I have my gutter hanging off my house I have to pay more to make an appointment, since I don’t want to wait and have more damage done. Shame on NED STEVENS SERVICE. I will no longer be using them and I hope they change this policy as it is in poor taste and another way to grab money from a customer in need. Just gross!
Services
Service not listed
Response from the owner
Hemi, we are very sorry to read your review. We want to fix any issues you may have had, immediately. We are having a difficult time locating your account based on the name listed above, and so we ask that you please contact us by emailing [email protected], and we will have a manager contact you as soon as possible. Thank you.