I’ve been a customer of Ned Stevens for several years (since 2012 or 2013). I had a cleaning done this fall and asked about dripping from a small section. Nobody spoke english but I guess they understood it. When I called back after the job was done I was told the pitch was off and I needed to have all new gutters throughout, installed which would cost $800. Ned Stevens said they could not rehang the gutters and I needed to buy new ones.
After having my gutters examined by someone else only that small 7-8 ft section had an incorrect pitch. All the other gutters were fine. For $200 I had a handyman come out and rehang the one section and look at some other unrelated things.
I no longer trust Ned Stevens beyond a simple cleaning. They tried to up-sell $600 that wasn’t needed. I probably wont even go with them for cleanings anymore. If you need anything other than a cleaning look elsewhere.
Response from the owner
John, please contact [email protected] so a manager can follow up with you. We have been in business for over 50 years now and are an honest and reputable company. Less than 4% of our business is in installations, we are a gutter cleaning business and our focus is gutter cleaning, not drumming up gutter installation work.