Shame on them! I had prepaid for a service in February. They came unannounced in June, after I had requested that they notify me on approximately what week they would come. I have kids and I do NOT like to have strangers on my property without knowledge of who they are. I had brand new gutters and roof done on the house a mere week before they came to “service” my gutters. Any honest company would see that there was nothing to clean because the gutters were brand new. Now weeks later, they claim that they did the “work”. Mind you, I did not even receive a note or any notice letting me know that they came for a visit! It was only when I had noticed a duplicate charge on my credit card back in February that they said that this service was already done in June. What???? Any reputable company would have provided good customer service, owned up to the lack of communication, and attempt to make amends. I never asked for a refund, but some sort of amends for coming for a pointless “service” would have been the right thing to do. Listening to the customer would have been the right thing to do. When I asked to speak to a manager or an owner, Erika claimed that the owner is not involved at all, and that she is the only person. If this is truly the case, it’s no wonder there are such negative reviews online about this company. There are always ways to provide good service when mis steps are taken. This company was unwilling to make any steps to provide good customer service. I am sure there are other companies willing to build long term, trust-worthy relationships with their clients. This is not one of them. They took advantage of me. I am sorry that I have spent so long giving this company my hard earned money.
Response from the owner
Ms. Kim,
In response to your posted review, we contend that after several phone calls we have made every attempt to work with you. Calling our office, yelling, screaming with an expletive filled rant and then hanging up clearly did not afford us the opportunity to solve the matter. At the heart of the issue is the fact that you ordered a service (for which we have evidenced the recorded call with your request for service), and you do not wish to pay for the service you received. We provided the service in the ordinary course of business as we do for the other 15,000 customers we service annually. In the interest of moving on, we have eliminated your balance due and will delete you account from our database.