I had a terrible experience with this company from start to finish. I hired them to do a gutter cleaning and fix downspouts. They took 50% of the payment up front and said the work would likely be completed in 10 days. It took SIX WEEKS for them to show up after I called them repeatedly to ask then they would come. They contacted me to give me an update. I would have hired another company, but I felt held hostage by the 50% deposit. They finally showed up and did the work. Within a week gutters on one side my house were overflowing again — we have some pine trees but not THAT many that it would be clogged that fast. The underground downspout drain they said was clear overflowed with the next heavy rain. They said they would come back within a week to fix it at no charge, and it took 10 days for them to come. Again I had to call them for an update as to what was taking so long. I DO NOT recommend this company to anyone.
Update: I’m still waiting for them to fix the the gutter they messed up. They said it will be done in one week and it’s been almost 3. This company is unbelievably terrible I really don’t know how they are still operating.
Negative
Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner
Hi, Kathleen. We are sorry to hear that we didn’t meet your expectation. We have very high expectations and would love the opportunity to improve. Please get in touch with us at [email protected].