Called in Late November to schedule Gutter cleaning. Was told it would be done ASAP, “depending on the weather”. Over a month later I am still getting the same response after calling three times. Here is what you will hear from the C.S. script
1. ASAP depending on the weather.
The weather has been mild, no snow, plenty of days above freezing.
2. We have been in business over 50 years
Doesn’t really mean anything to me – since it doesn’t get my gutters cleaned.
3. We have never missed an appointment.
Hard to miss an appointment when you just give vague answers on when you will supply service.
If you’re not going to provide the service requested in a reasonable time frame, say so . That way I can find someone who really needs the work.
Negative
Responsiveness, Punctuality
Response from the owner
Lani, please contact [email protected] so a manager can follow up with you regarding this review.