I got two quotes to clean the gutters on my house. Ned Steven’s quote was less than half of what the other guy quoted, and they said they could come twice as fast. I was willing to pay more, actually, but speed was important to me, so I scheduled with Ned Stevens. To my surprise, they charged my card IN FULL on the day that I made the appointment. I have NEVER had a contractor charge me in full before completing the work. That is insane. It’s always a deposit system. I wasn’t told I would be charged in full. It then took them almost three weeks to show up. I of course would have cancelled the service, after a week of waiting. But since they had already charged me, I was afraid to cancel and get stuck with the bill. When they did finally show up, they cam on a Saturday. The two young men who cleaned the gutters didn’t speak a WORD of English. And while I am bilingual, I don’t speak Spanish, so I couldn’t ask them or tell them anything. They left and checked a box on their door tag, which indicated that I should call the office, because they had identified a problem. I called, and the phone guy said that one of my gutters was pitched incorrectly. Which one? “Oh, the one over the door.” Which door? “Oh, the front door.” Which front door? There’s one at the north side and one at the south side. They couldn’t say. I did stand outside and look at all the gutters. I see no pitch issues whatsoever. What I DO see, is that there is a gutter that is STILL CLOGGED, is filthy, is DRIPPING. It’s dripping right next to the downspout, so it’s NOT a pitch issue. It simply wasn’t cleaned properly. Also, doesn’t cleaning someone’s gutter involve a quick wipe-down of the front surface? I mean, really people. Charge like $3 more and do it right.
These people are basically an internet scam, hiring people who probably don’t have papers, so they can pay them nothing, and steal business from decent contractors who would do a decent job.
Response from the owner
Lilian, please contact [email protected] so a manager can follow up with you about this review. We have been in business for over 50 years and guarantee all of our work.