We have been using Ned Stevens for five years to clean our gutters. Up until this year, they had done a good job. However, this fall they came when no one was home. The next day we noticed that our hose (which they had used every other year, calling ahead to be sure we had not turned off the water) had not been touched and that there was no debris such as extra leaves or asphalt from roof shingles anywhere near the bottom drain spouts which had been the case every other year, indicating they had run the hose through the gutters. We asked my son to fly his drone over the gutters and take video and photos. After reviewing the video the gutters were full of leaves and asphalt reside from the shingles and it was clear that the gutters had not been cleaned. We called the office and spoke with “Stephanie” and sent the video and photos. She said she would talk to the owner. After calling back we were told that the job had been done and what we were seeing must have happened after. We said that there was a 30 day guarantee but she said it was not valid in this case (not sure then what the guarantee would cover). We were told they could come back out but we would be charged again. I would strongly recommend not using this company as they are not reputable.
