Unfortunately, my experience with Ned Stevens was not a good one. I called to have my gutters cleaned, and they told me to pay when scheduling the cleaning before services were preformed which I did. They didn’t give me an exact date, but instead said I would be notified an hour or so before the crew would arrive. I was at work when I received a notification that they were coming. I checked my ring camera and never saw a service truck or people. I then received a statement saying that they came and they detected a problem. I called and they told me that I needed all new gutters that would cost over $1000. I explained that I never saw anyone at the house, and they pretty much accused me of lying. They said they took pictures but when I asked for them they emailed me images that I couldn’t view. After speaking with several people I finally spoke with a guy that viewed the photos and described them to me in which at that time he discovered they went and cleaned gutters on a house that wasn’t mine. It was a big headache for my husband and I. They then came to my house and quoted me $700 more. At this point I’m not even sure how accurate that is. Overall, I’m not a happy customer.
Negative
Professionalism
Services
Service not listed
Response from the owner
Hi, Naomi. We are sorry to hear that we didn’t meet your expectation. We have very high expectations and would love the opportunity to improve. Please get in touch with us at [email protected].