I mistook the speed and efficiency for thoroughness – now I know better.
Everything done over the phone from aggressive sales who are looking to lock you in and upsell within 30 seconds. No one is going to give an on-site evaluation, they use photos (google maps), but will somehow immediately know that you need work done.
Labor is supposed to call beforehand of their arrival (their window of service is month with no clarity, ‘due to weather’), and leave a note when they complete it- done one time, but not the other.
Contracts and estimates are general – you will get an invoice with few or no details on what is included or excluded; this is key. The terminology on one contract was not the same for the other, and what sales says is included is not necessarily what will happen, but they will rush to get the job ‘done’ and billing charged before you have time to recognize that there were no details of what will or will not be included. Voiced my complaint to them about it, did not hear back.
If you want someone who will come by, ask the questions, get nitty-gritty specific with suggestions and detailed invoices, go elsewhere.
Negative
Responsiveness, Professionalism, Value
Services
Service not listed
Response from the owner
Thank you for sharing your thoughts, P. We’d love to hear how we could earn 5 stars from you. If there’s anything we can do to improve your experience, please feel free to contact us at: [email protected]