I do not recommend using this company.
I called to set up an appointment to clean my gutters, I needed it done ASAP because of incoming storms and my basement was flooding due to clogged gutters. I called, waited on the line, then set up an appointment. I explained my scenario and said I would need someone in the next few days, and if they could not do that, then I would go elsewhere. They (someone named Paul) said they would send someone out in the next few days. They continuously tried to get me to enroll in a “subscription” type service for a lower rate.
I got a call back from another company that offered the same services for almost HALF the price (Ned Stevens wanted to charge $223, I paid $120 to another licensed and insured company). I called Ned Stevens to cancel the appointment, I got Paul again, he said “Yes you are all set it is cancelled.”
Five days later while I am on vacation I get a text message saying that my home is being serviced for gutter cleaning by Ned Stevens. I am confused and irritated, as they were already cleaned before I left for vacation. I called back and waited on hold for an hour before being able to talk to someone. Thank goodness I got someone (Sayid) who was competent and credited my bill, but I was furious that they wanted to charge me $223 to clean my (already cleaned) gutters after I cancelled.
Do not use this company, they will try to nickel and dime you. They said I need gutter service 4-5 times a year WITHOUT EVEN LOOKING AT MY HOUSE, while the other company said one to two times a year is all I need after cleaning the gutters.
If 0 stars was an option I’d select it.
Negative
Responsiveness, Professionalism, Value
Services
Service not listed
Response from the owner
Thank you for sharing your thoughts, Philip. We’d love to hear how we could earn 5 stars from you. If there’s anything we can do to improve your experience, please feel free to contact us at: [email protected]