I contacted Ned’s for a simple cleaning. The representative told me that when the scheduled crew planned to arrive, I would be able to reschedule if the time didn’t work for me. That was not the case as when I contacted customer service, they told me they called off the crew, but my home camera showed me the crew proceeded anyway. When the crew returned a second time to complete the cleaning correctly, they left downspouts outside of the fasteners that keep them secured to the house. I have tried contacting customer support over email multiple times and have not gotten no reply. My neighbor also mentioned that when the crew was walking around my roof they were wearing harnesses that were not tied off to anything. Very dangerous, would not recommend contracting.
Response from the owner
Robert, please contact [email protected] so I can follow up with you and locate your account.