I had a very bad experience with Ned Steven’s Gutter replacement services. I requested for the existing gutters on the entire left side of the house and received a quote. The quote for the replacement was given without a visit to the house. When the crew turned up they only replaced a section of the gutters and refused to replace a smaller section which had a separate downspout that required an oversize gutter. When I complained to the office they agreed to return on a separate occasion to replace it.
A couple of months went by and after another call to the office another crew arrived but only prepared to replace the horizontal section with an oversize gutter but not the existing downspout which was not oversized. The supervisor of the crew was very loud and rude and suggested that I should not be complaining since the company was replacing it for free. He refused to accept that an oversize horizontal gutter required an oversized downspout. The crew left without replacing the gutter.
I paid for a service that I never received.I canceled my annual Ned Steven’s gutter cleaning service and will never use Ned Stevens Gutter Cleaning service again.
Response from the owner
Hi, Varughese. Please contact [email protected] so I can follow up with you regarding this review ASAP.