Nov 25, 2015
Scammed my 80 year old father this past spring. May have been doing that for years but we will never know. Came out in the spring to clean the gutters and only when we had our independent contractor inspect the gutters afterwards did we discover that nothing was cleaned and there was a ton of debris. While they sent someone out to clean again, they used the excuse that the gutters now need to be cleaned twice in the spring and once in the fall and it was not the fault of their workmen. It is clear when they sent someone out they did not do the job right the first time. When I asked them to credit my father for not doing the right job when we caught them and having us question their integrity, they offered no credit and 10% off the next future cleaning. 9 years my dad was a customer. Wish we had caught this sooner. Whomever owns this company should know that your customer service people (Lena) knows nothing about customer loyalty and retention. Buyer beware.
Business owner information
Shane M.
Business Owner
Nov 27, 2015
Thank you for taking the time to leave your feedback. We are disappointed that after nearly 10 years of servicing this property you feel you had a bad experience. It is always our goal to provide quality service and make every attempt to ensure that all of our customers are satisfied. Unfortunately, in this situation, your request for a refund could not be honored. Effectively, after providing 2 service visits for the price of one, and knowing the job was done properly, we cannot honor your request to refund the cost of the gutter cleaning service. For no other reason, other than simple courtesy and our attempt to satisfy, we did in fact offer you another 10% discount which you refused. Furthermore, it should be noted that in addition to receiving an early May spring cleaning in 2015 (buds and seedlings do in fact continue to fall throughout May and June), we were not notified of your dissatisfaction until a full 3 weeks after the initial service (this typically indicates that although the gutters were cleaned properly the first time, they have since been exposed to new falling debris). We then immediately dispatched a crew to perform a second cleaning at NO charge. We understand your frustration however, we maintain that we did our job properly and have made every reasonable attempt to satisfy you.