Apr 23, 2015
I’ve used Ned Stevens for many years, and they’ve always done a decent job until this past fall. After cleaning out the gutters and taking our several mesh gutter guards to do the job, the left 2 of the gutter guard pieces lying on the roof. One of them is still up there, the other fell off during a strong wind and almost landed on my head. I’ve asked time and time again for them to be sure and leave these attached, but it doesn’t matter, they’re here and gone and just don’t care. I complained and they offered a discount coupon for the next cleaning. Next Cleaning? Not necessary, I’m calling another place. Tired of the shoddy workmanship. I spent many years in the construction biz, and the one thing I prided myself on was completing the job and taking the mess with me. Not Ned Stevens.
Business owner information
Shane M.
Business Owner
Apr 24, 2015
We are sorry if our crew accidentally left 2 screens on the roof. You had problems in the past with screens coming off your gutters according to our notes. With this job, you reported to us via email that the screens were off 16 days after the job was done and you said you would send us pictures. We called you back, apologized, and asked for you to send the photos. The photos were never sent and we did not hear from you again until recently. I have now set up a return trip to remove the one piece that is still on the roof.