Jul 21, 2024
After 3 visits they never addressed my original concern. My concern was the underground drain was getting overwhelmed by my downspout. I wanted them to check the drain to see if it needed to be snaked and I also wanted them to see if they could move the downspout. They came and said they cannot move the downspout but that too much water was going through that specific downspout and they needed to fix the whole gutter system, come to find out later that they weren’t even looking at the appropriate downspout. And they tired to get me to fix the whole gutter system for $2200. thankfully they didn’t do it bc that wasn’t my problem anyway: After three service attempts I was home when they arrived and they were trying to work on a completely different downspout. I had to call them off my roof. I had been on the phone many times explaining the specifics of the downspout and which one it was. the one by my basement door! Apparently the people who take the appointments do not communicate well with the people who actually do the service. Finally, they just gave up and never did anything when I told them I needed someone to come snake the drain the service tech said that was a whole different crew and they would get back to me which they never did. I’m so tired and frustrated with the communication and lack of understanding with this company. I don’t care if they ever contact me, I’m very bummed because I used to use Westchester gutter cleaning and they were always wonderful. I would never contact this company again.
Aug 2, 2024
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