Dec 28, 2020
Terrible customer service. They damaged my landscape lighting and are denying they did it because the workers said they didn’t. I even caught them closing the ladder on it and told them they were hitting the ladder on it but they still claimed they didn’t do it in the damage report.
Fortunately I have cameras and have video of the damage showing they kicked it then closed the ladder on it but they refuse to send a representative to my house to review the video. What a disgrace! They can come to clean the gutters but when there is an issue they are refusing to come to see it.
Also they never told me they needed me to turn the water on and it was already off for the winter so I had to go out of my way to turn it on and then Re drain the pipes for the winter.
I used them as a recommendation from my neighbors as many of them on my block use them. What a mistake. Then after the damage they even charged me for the horrible service and then even followed up to upsell me for problems identified during the cleaning and they never even completed the service of reattaching loose items they found.
Really unbelievable that no one is contacting me to resolve this. Guess other people are dealing with similar issues since there are many negative reviews.
Hopefully someone will get in contact with me soon after this review and if not guess the next steps will be to make sure no one in the entire neighborhood uses them again.
Business owner information
Shane M.
Business Owner
Jan 13, 2021
Steven, please contact [email protected] so a manager can follow up with you regarding this review.