Mar 29, 2024
Ned Stevens has consistently failed to uphold their responsibility to provide quality service. From missing appointments to causing SEVERE DAMAGE TO OUR PROPERTY AND CONTENTS, they have continuously neglected their duty to their customers. Despite clear evidence of their PUTTING A HOLE IN OUR ROOF, they have refused to take accountability for their actions. They refuse to acknowledge their mistakes, and provide proper compensation and resolution. We’re out thousands of dollars…destroyed stove, dining furniture…
They tell you they will make it right, but then change what is agreed to over phone.
AVOID. Go to any one else. Claiming 60 years experience means nothing when your guy 2 weeks on the job goes through my roof and claims “it wasn’t me!”
Disgusting. Note leaves pictured still in gutter.
Credit my card a full refund. Pay for your damages.

Aug 2, 2024
Please contact [email protected] so we can follow up with you regarding this review.

Aug 18, 2024
Hired this firm to install new gutters. Big mistake as they have leaked with every rainstorm. I have contacted them three times and no response. So much for their 100% guarantee. Look elsewhere for your needs and don’t hire these amateurs

Aug 19, 2024
Bruce, please contact [email protected] so we can locate your account and follow up with you regarding this review.

May 11, 2024
I was on a service plan for one year. Huge regret. From coming in January for Fall service to spending 3 minutes at my home for Spring service–because they came first week of April (before any blooms). I just discovered a massive clog in my downspout this spring. Turns out when they “wash the gutters all the debris is pushed down the spout and clogs it. They had left me a note it was clogged and they could “clean” it… create problems and then charge to fix em–bad business.

May 11, 2024
Howard, please contact [email protected] to discuss and locate your account.

Jan 6, 2024
Had new gutters installed with poor workmanship. Provide my feedback and the photos of the work they requested and never heard back even after speaking with two representatives. Nothing was corrected and i was not contacted again.
Also had my gutters to the main house cleaned with no reports of issues from Ned Stevens. When I called expecting feedback on the condition they said if there were any issues, we would have informed you about them. Now leaking badly.
The employees on site spoke only Spanish and could only communicate with a phone translator.
This was my experience with Ned Stevens

Jan 16, 2024
Please call our office at 800-542-0267

Jul 21, 2024
After 3 visits they never addressed my original concern. My concern was the underground drain was getting overwhelmed by my downspout. I wanted them to check the drain to see if it needed to be snaked and I also wanted them to see if they could move the downspout. They came and said they cannot move the downspout but that too much water was going through that specific downspout and they needed to fix the whole gutter system, come to find out later that they weren’t even looking at the appropriate downspout. And they tired to get me to fix the whole gutter system for $2200. thankfully they didn’t do it bc that wasn’t my problem anyway: After three service attempts I was home when they arrived and they were trying to work on a completely different downspout. I had to call them off my roof. I had been on the phone many times explaining the specifics of the downspout and which one it was. the one by my basement door! Apparently the people who take the appointments do not communicate well with the people who actually do the service. Finally, they just gave up and never did anything when I told them I needed someone to come snake the drain the service tech said that was a whole different crew and they would get back to me which they never did. I’m so tired and frustrated with the communication and lack of understanding with this company. I don’t care if they ever contact me, I’m very bummed because I used to use Westchester gutter cleaning and they were always wonderful. I would never contact this company again.

Aug 2, 2024
Please contact [email protected] so we can follow up with you regarding this.

Dec 19, 2022
This company went out to my property but couldn’t do the job due to “safety concerns” having to do with the pitch of the roof and a porch overhang. Not only did they not get back to me to explain but when I tried to follow-up, including speaking to a manager, I was treated rudely and heard there’s “nothing we can do,” “maybe Google another company!”
I can’t believe they don’t have special equipment to do the job safely since they advertise themselves as experts in this area. Very disappointing.

Sep 30, 2022
Horrible !! The guy put 3 piles of gutter filth on my driveway, which left
black residue marks; filled only 3 small plastic bags of gutter debris from a large 2 story home….because he used a leaf blower to blow out the rest all over my parked car,,, front porch, front walkway, patio, bbq grille, patio doors,,, made a huge mess… when i called to complain they sent the guy back, who asked me if I had a hose pipe he could use,,, i sent him on his way not wanting him to spray the mess all over my garage doors and who know what else….
They were to leave gutter debris in yard waste container, but instead left 3 small bags on driveway next to trash containers.
Would not recommend them to anyone… worst job ever,,, have my doubts that the gutters are actually clean and empty !!! and I understand why they have your credit card info prior to their ‘cleaning’

Dec 12, 2023
Stay away from this company!
I’ve been a loyal customer for several years at 2 different residences. They cleaned my gutters twice in the past year at this house at the same rate. I was on a service plan. I recently renewed my service plan with a small increase in price due to inflation (totally reasonable) I prepaid for 2 cleanings. I waited over a month for a crew to come out. Now it’s mid-December with freezing temps. The crew showed up and left within 1 minute. I assumed it was because it was early morning and frosty and they were not able to do the service due to safety reasons. After numerous calls, I was finally told that it wasn’t due to safety, it was because they could not do the service at my prepaid price. They wanted to charge me an additional $134 which is an increase of 40% over what I was quoted and prepaid for – and paid twice in the past. If there was an issue in price with the size of my house, I surely should have been warned at my last cleaning in the spring. And the company should have never renewed my contract at the same rate. In speaking with the supervisor, they agreed that I was not wrong, that they should have told me about the increase in price after my last cleaning, and should not have renewed my contract at the same price. However, even in admitting that they were at fault, they would not honor the contract that I prepaid for. I have since gotten 2 in person quotes from 2 reputable llc gutter cleaning companies, both of which quoted me the same price I was previously paying Ned Stevens. Terrible customer service, price gauging loyal customers, terrible company. Stay far, far away

Jul 11, 2023
Very disappointed. After numerous attempts to find our home in Boston (took 3 times!), Ned Stevens left a note on the door that they could not clean our gutters without reason. After numerous calls to learn more, they told us our gutters were too high for their ladders. We have 3 floors, which is very common for the area, so this shouldn’t have been a surprise. They could have looked at images of our home, or asked us.

I am mostly disappointed by the poor communication that they ONLY do over the phone – no email, no in person discussions, no text.

Oct 15, 2023
Left piles of leaves and twigs in piles next to house, I called as I’ll need to do a lot of work to tidy up after them and I had just blown leaves from around house a couple of days before they came out. Guy on phone said that due to area I live in that’s their policy (guess because I don’t live in a development). They did not offer me a cheaper rate for a non-development house, just a shoddier service.

Feb 4, 2023
You did not clean then inspect. That was the point please read the review then comment. There was no mention of you doing the installation. The point is your guys told me they would not clean because the gutters were shot upon a visual inspection.

Sep 16, 2015
From a review of the account, I see that at your request we cleaned the gutters and did an inspection. The inspection revealed significant problems. We do not install gutters in your area so it can’t be argued that our findings were biased. You hired a company to perform the repairs that will prevent water damage to the house. As such, it is only fair that you pay for the original service for us to come out and clean and inspect. Please contact [email protected] with any further questions or comments.

Sep 16, 2015
Very disappointed with the salesman. When I first hired the service I was told I needed new gutters and it wouldn’t be worth cleaning. I got new gutters, they came and cleaned them fine but little did I know I was charged for the first time they came. When it came time to renew I couldn’t get a word in with the salesman who told me essentially I didn’t know that they had to clean to tell me the gutters were bad. They didn’t clean them the first time. He argued with me. So I voted with my feet. Bye bye

Oct 25, 2023
I’ve had Ned Stevens cleaning my gutters for years. I’ve been happy with them until the last year. They stopped adhering to their contract and started coming at weird intervals through the year. Said they would come when 80% of the leaves were down but instead come for the “Fall Cleaning” before any leaves fell. Then will come back in January. they are horrible about their invoicing. The detail is awful, and you are not sure what was done. And they constantly call and email to offer other services, even if you have repeatedly told them that you are not interested in that service. Lastly, you don’t know when they are coming. They don’t knock on the door to tell you they are there. The only evidence is a door hanger saying that they came by, usually with a note to call them for additional services.

Sep 19, 2023
Ned stevens has dangerous business practice. Does not allow time to come in from the back deck before beginning their work on the roof. Blocked my front door with a ladder and rained debris on my head when I tried to let them know my children and dogs are gathering to come inside; instead of apology I was accused of being rude to their workers. BBB was told by Ned Stevens that people are “not usually home”. They insist they did the work so should be paid regardless of their behavior.

Dec 11, 2021
Terrible customer service. They came out to clean my gutters today and the crew left 4 black garbage bags at the top of my driveway. So, apparently after paying them to do a service they also expect people to do the labor and incur the cost to transfer to refuse bags and add garbage stickers…yet their prices keep increasing.

I called customer service and the Rep had an attitude and was not helpful. She told me they “try” to clean up after themselves and not leave garbage but they don’t guarantee it.

Plenty of other companies out there. I would not recommend this one.

Dec 11, 2021
Karin, please contact [email protected] so a manager can follow up with you regarding this account.

Nov 23, 2022
Have used them for approximately 4 years for gutter cleaning, sometimes 2x a year. They always give you a price and then you need to ask about discounts that may be applied. Then they give you a discounted price. Every service was an increase price. This year, the same thing, except when they were to come out, I get a message that there was a problem and they weren’t able to do the service. Finally get a call today, and they informed me that the price was over 50% more than the estimate. I asked why and they said that it was the size of the house. I explained that the house hadn’t been expanded since they first came out over 4 years ago. They say that prices went up and that they hadn’t caught the “error” on their part until this year.

So I ask you. What doesn’t make sense here. Judge for yourself.

Jul 7, 2023
I’ve used this company for many years and today was a major disappointment. Techs were not friendly, they blew the debris out of our gutters and into the landscape beds and our pool. When they weren’t using their gas blowers they put them on our deck furniture instead of the ground. They did not perform the standard water flush to ensure everything was working properly. I even asked the tech before they left and he lied to me, said they water tested the entire system. I even found a screwdriver in the bottom of my pool that they must have found in the yard and tossed in there for fun. I don’t expect a lot but this service call was offensive.

Dec 8, 2021
I had posted a negative review before and removed at the request of the company as they were very apologetic. This is the second time posting that they have come out to my home unannounced. The first time I was on a conference call upstairs and surprised by a ladder and a person on my roof. – that was the first time I filed a complaint. I had explicitly asked in the future that I get a call to schedule ahead of time. This past weekend showed up unannounced and told them to no do the service and to call ahead and schedule. (Unfortunately I have someone at home that is disabled and do not need surprises). Today one again just show up and see my aide in the house and point to the roof. Once again not announced or scheduled ahead of time. Not acceptable – period!

Dec 11, 2021
Joe, please contact [email protected] so a manager can follow up with you regarding this account.

Dec 19, 2023
customer service support is not great. the Service rep. hung up the phone on the customer while still still talking. The cleaning service itself was adequate, however, the techs. put the debris in the trash can instead of the container marked yard waste. the Techs were auppose to fix however, cancelled everytime they were suppose to go out and fix the issue.

Jan 12, 2024
worst company ever for gutter cleaning, have had appointments scheduled for months and get nothing but the run around when I call, and I pre-paid for service over 6 months ago. .all I can say is file a claim with the Better business Bureau and any other referral companies like this one.

Jan 16, 2024
Please contact [email protected] to discus this review

Jun 5, 2023
Worst business I ever had to deal with. The company scams you with getting you to have you on automatic service. Even though I told the workers to cancel my service and I sent them away, they came and clean my gutters when I wasn’t home. I have been fighting with them to get my money back and they are refusing, even though I canceled with the workers. The Ned Stevens office keeps calling me to come out for gutter cleaning. LEAVE ME ALONE AND GIVE ME MY MONEY BACK. It is the principle of it.

May 5, 2023
My husband made the appt. Just to have our gutters cleaned out. He was told we would be notified 2 days prior to them arriving. That did not happen. They were at our house the next morning at 7:20 a.m. no text, no call or anything. When I tried to talk with the employee he just showed me his tablet, and asked me, ” do you want the service or not?” Over and over. It was exasperating for him not to speak English. How do they expect him to communicate with the customer. I gave up and told him fine.
They parked directly behind my garage doors so I couldn’t get out, had to ask them to move. And the next thing I know, I had barely got inside and they were throwing leaves and debris all over my deck. They could have dropped it on my head! They did not explain their process at all to me. I was so glad for them to be finished! And today, they call me, saying a crew was on the way to my house, today is Friday, they came on Tuesday. I did not need them to come back! I had to stop driving, call them, ask them to not come and the customer service agent kept telling me he couldn’t stop the crew, they would be at my house to clean up debris! I told him, no, do not come and to handle the problem with the crew! I have never, ever, had so many issues with a gutter cleaning company in my life!!! I will never use Ned Steven’s Again!!!

May 2, 2023
I had my gutters completely replaced with Ned Stevens 18 months ago. Had them cleaned each season and now they after falling apart and need to be completely replaced. Previous gutters lasted 20 years. You also dont get to speak with the provider then send out to quote you but instead have to speak with a phone associate who never saw the actual damage and has no clue what they are speaking about. I suggest hiring a real gutter company.

Apr 8, 2022
Called them for gutter cleaning and they told me my gutters were not pitched correctly, could not be fixed, and had to be replaced. And of course they could replace them

The house was 10 years old and gutters drained perfectly fine – scammers

Don’t use, find local trustworthy company

Mar 20, 2022
While they did clean the gutters, they left all of the debris behind in plastic garbage bags (which the city won’t take as lawn rubbish). They told me my brand new gutters needed repair, which they do not. They also told me they needed to remove algea from the side of my home, aservice which would cost several thousand dollars. I removed the algea myself with a pressure washer for free. They are the pushiest company I’ve ever dealt with. They never stop calling to push their overpriced services.

Mar 16, 2022
Do not use this company

We had the company clean our capped gutters. Shortly after, the gutter failed to work. They said there was a problem with the gutter, so we agreed to let them replace it. Then they replaced the wrong gutter! We asked them to stop, but they refused. They said they had a recording of our phone call, but when we listened to it, they told us that they would replace the broken gutter.

The company says they will not accept email correspondence, they want every communication done by phone. This is a huge red flag–it’s much easier to deny a phone call than what’s in writing.

Bottom line: they don’t listen and cannot be trusted.

Mar 24, 2022
I am reporting on the service received yesterday 3/23/22 for gutter cleaning. I didn’t except from a professional company of gutter cleaning service so bad. The service started before my office work, hence I am able to watch completely. Otherwise I am in imagination they did a good job.

Below are the details
I have order the gutter cleaning service and was charged $202 they even said, they will check the strapping and fix if there are any issues, but I didn’t except it will be this worst. During the call I was told
1) They do proper cleaning and ensure through flushing
2) They will check any strapping loose ends and will tight.
3) They will recommends if any issues: The reason I called so called professional company is to check and see if they found any leaks or overflows water into walls

Team came in the morning at 7:32 and left with in 15min. They didn’t even clean anything.
1) They left water on the roof to see it flows to gutters on both sides(front and back), less than 10min.
2) They didn’t even check the gutters if there are any debris left inside the the gutters.
3) Running water on the roof is so called gutter cleaning, then I think it is waste of money and time. I will request another cleaning company from local who are real professionals.

If this so called gutter cleaning, natural rain will do better job in cleaning gutters. I would never recommend this company for any one. If you have excess money to waste, donate to some one in need.

Dec 29, 2021
I have attempted to use Ned Stevenson services twice. Shame on me for not learning the first time.
They will not give you a date for your service but essentially give you a three-week time period in which they will (supposedly) show up and clean your gutters. I ordered my service on December 3rd knowing that the three-week period would be before I had my in-laws and family visit on the 29th.
On the 24th after three weeks I contacted them as the service had not been finished at which time I was promised the service would be done before my visitors came as it was the concern I told them about. Fast forward to the day before people arrived and I called irate that the service has still not been completed at which time I was again promised that they would be out the next morning to complete the service.
What a shock it was when again they broke a promise for the third time. I called again irate to be told it wouldn’t be possible for them to come that day at which time I told them to stay the heck away from my property.
These people do not care about small businesses or small homeowners. This is not even the first time this has happened to me. The only difference is that I didn’t have a deadline for my family last time so they did eventually show up scattering leaves and debris all over my lawn. It’s clear their crews are always out servicing more important clients.
The manager did call to try to fix the situation but too little too late as I was already on a ladder doing my own gutters with a herniated disc. Why the hell would I want further services from your terrible business- I need to know that people will actually do the bloody job.
Do yourself a favor and go with literally anyone else!!!

Nov 1, 2022
I called for an appointment and the guy tried to sell me a whole bunch of extras and would not let up when I said I just wanted a single gutter cleaning. When he would not even tell me when they would show up, that they would just come by whenever, do the work and leave a door hanger on my door, I told him to remove my information. That’s not how I do business. You tell me when you’re gonna be there and I prefer to be there when work is being done to my home by a crew I don’t even know. And this sounds like a national chain, so no telling who they contract out to or sell franchises to. Gonna stay local.

Sep 13, 2021
I booked this gutter company because they said they do a full flush of the underground gutter line and can snake a blockage if they find one. (This is what was most important to me)

The first appointment the gutter team no showed. I was told that they couldn’t find the house. This is complete bs because the customer service agent found it on Google maps without a problem.

They “rescheduled” the appointment for another day and again I waited all day to find out I wasn’t rescheduled. I wasn’t booked, so clearly the customer service person didn’t do their part.

After a lot of back and forth another customer service person roped me back to give them a 3rd try.

The 3rd appointment the team shows up and spends 15min with a leaf blower and then they pack up to leave. No gutter flush, no underground pipe check. Nothing! The whole reason for the appointment out the window.

After calling customer service again, they said the team couldn’t find where to connect a hose to use the water which again is complete BS. There’s 2 spots at this house to connect a hose. one in the front and one in the back.

After a lot of back and forth with managers and customer service reps, I’m done. Nonetheless, I still have to pay $100 for who knows what. NOTHING!

I would never recommend this company.

Dec 11, 2021
Sylvia, please contact [email protected] so a manager can follow up with you regarding this account.

May 28, 2020
Omg I have the service with these people and I ask for a call before you show up. I know my direction was precise but they continue to show up when they please. They will show up next month to clean my gutters but the water will be turned off and they won’t be able to do the job correctly. I just want someone I can communicate with that won’t try and rip me off to do the work I need when I need it.

Ned Stevens called today to harass me for causing $2,000 damage to my home. Use another service!!!

Oct 21, 2019
UPDATE- This customer is posting this review because they received a bill for two services that were never paid, We did reach out to this person to attempt to discuss whatever “damage” they think we caused at their home but never heard back. Vicent, if you would like to discuss with a manager please contact [email protected].

UPDATE – Vincent, we are trying to provide good customer service by getting you connected with a manager to discuss your issues. We are trying to get in touch with you to discuss a resolution to this matter which is why we asked that you reach out to us directly vs. just posting another response on Yelp.

Vincent, based on the limited information from Yelp we are unable to locate your account. Please contact [email protected] so a manager can follow up with you regarding this review.

Oct 22, 2019
Omg I have the service with these people and I ask for a call before you show up. I know my direction was precise but they continue to show up when they please. They will show up next month to clean my gutters but the water will be turned off and they won’t be able to do the job correctly. I just want someone I can communicate with that won’t try and rip me off to do the work I need when I need it.

Really a lame response from the company. They can take my money but can’t provide the customer service.

Oct 19, 2019
Omg I have the service with these people and I ask for a call before you show up. I know my direction was precise but they continue to show up when they please. They will show up next month to clean my gutters but the water will be turned off and they won’t be able to do the job correctly. I just want someone I can communicate with that won’t try and rip me off to do the work I need when I need it.

Dec 10, 2016
used them for the past two years, this year was very different, they were to come at a certain time, and after a few phone calls, they told me they never set the date, and we had to keep water on for them to use, turn it off after days went by without anyone showing up, the few times we called we dealt with some pleasant customer support, however, the last lady i spoke to was rather the opposite, we ended up doing it ourselves, and saved $$$, but i recommended them in the last, never again, will be looking next year for another company, can’t wait till they call next spring…be very wary…

Nov 25, 2015
Scammed my 80 year old father this past spring. May have been doing that for years but we will never know. Came out in the spring to clean the gutters and only when we had our independent contractor inspect the gutters afterwards did we discover that nothing was cleaned and there was a ton of debris. While they sent someone out to clean again, they used the excuse that the gutters now need to be cleaned twice in the spring and once in the fall and it was not the fault of their workmen. It is clear when they sent someone out they did not do the job right the first time. When I asked them to credit my father for not doing the right job when we caught them and having us question their integrity, they offered no credit and 10% off the next future cleaning. 9 years my dad was a customer. Wish we had caught this sooner. Whomever owns this company should know that your customer service people (Lena) knows nothing about customer loyalty and retention. Buyer beware.

Business owner information
Shane M.
Business Owner

Nov 27, 2015
Thank you for taking the time to leave your feedback. We are disappointed that after nearly 10 years of servicing this property you feel you had a bad experience. It is always our goal to provide quality service and make every attempt to ensure that all of our customers are satisfied. Unfortunately, in this situation, your request for a refund could not be honored. Effectively, after providing 2 service visits for the price of one, and knowing the job was done properly, we cannot honor your request to refund the cost of the gutter cleaning service. For no other reason, other than simple courtesy and our attempt to satisfy, we did in fact offer you another 10% discount which you refused. Furthermore, it should be noted that in addition to receiving an early May spring cleaning in 2015 (buds and seedlings do in fact continue to fall throughout May and June), we were not notified of your dissatisfaction until a full 3 weeks after the initial service (this typically indicates that although the gutters were cleaned properly the first time, they have since been exposed to new falling debris). We then immediately dispatched a crew to perform a second cleaning at NO charge. We understand your frustration however, we maintain that we did our job properly and have made every reasonable attempt to satisfy you.

Apr 21, 2015
When they cleaned my gutters in December, they didn’t put my screens back properly and they are overhanging now. They won’t come fix it. I guess they don’t want repeat business – not using again!

Mar 3, 2019
I had the same problem other reviewers had, I could not get a date for cleaning. They just told me they would show up sometime in June. I had little trees growing in my gutters, which I told them, so on June 26 figuring they weren’t coming I had another co clean the gutters. They showed up on 7/3 and left me a bill for cleaning my already thoroughly clean gutters! They told me they don’t look to see if there is debris in the gutter! That’s great! Now they expect me to pay for an unnecessary job done later than promised. Update: In reading other reviews I see that the co that did clean the gutters must have been accurate when he said it looked like my gutters had not been flushed in a while. I had been using Ned Stevens for at least a year by then. Apparently they weren’t doing the job properly. Also now they are calling me and sending me threatening letters for the unearned $113. They are going to charge interest so I’ll likely have to pay to avoid that.

Jul 6, 2018
I had the same problem other reviewers had, I could not get a date for cleaning. They just told me they would show up sometime in June. I had little trees growing in my gutters, which I told them, so on June 26 figuring they weren’t coming I had another co clean the gutters. They showed up on 7/3 and left me a bill for cleaning my already thoroughly clean gutters! They told me they don’t look to see if there is debris in the gutter! That’s great! Now they expect me to pay for an unnecessary job done later than promised.

Feb 3, 2018
After over 5 years of using the service. This year they show up at my house 2 months late(bad weather, no their fault) BUT they say “the foreman is outside and your house is $50 more than usual” WHAT?! You couldn’t have told us that 2 months ago. At the time we HAD to get the gutters cleaned so we agreed, only to call and complain later. They would not budge…until finally, they said “if you pay right now on a credit card, we will give you a discount.” Talk about having you over a barrel. We have always paid our bill…ALWAYS! Anyway, worst customer service ever. Oh, and then they did the SAME thing to my neighbor. I understand prices go up, people need to make money. BUT…you had plenty of time to increase prices before showing up in my driveway..

Nov 17, 2016
Most recent experience was horrible. Left my gate open and our dog wandered out. Fortunately he made his way home but this shouldn’t have happened, how do they leave and leave a fence open. Then i looked at the bill they left to find a number to call them and there was recommended work replacing gutters and leaders amounting to close to $1000, but my gutters are only 2yrs old. Do they really think they all need to be replaced or are they just looking to run up a bill? The response was….uh, sorry I’ll tell the manager to talk to them. I told him to remove me from their annual service i’ll find someone more reliable.

May 25, 2017
Over charged by more than double other competitors in the same area. They came as scheduled when I wasn’t home and increased the price because of the size of the house. When I checked around in the Spring for another company was able to do fir less than half of what they charged. Rip off … do not use !

Aug 2, 2017
First of all, it took them weeks to come to clean my gutters because they don’t send a crew unless they have other work in the area. So, surprise they show up when I’m not at home. The original deal was my 2nd story gutters were clogged, everything else is screened. They wanted $85 for just the second story, but $285 for the first and second floors. So I told them to do the second floor. I get home only find dirt,debris and leaves everywhere. Then on my voice mail, someone from Ned Stephens leaves a message saying they won’t be doing partials anymore, I’ll need the entire house done. Oh, and because of the screens, there’s an extra $15 on the invoice. Horrible, horrible way to do business. I will be calling to complain to Ned Stephens and will also leave a complaint with the County Office of Consumer affairs. You can find cheaper, cleaner gutter cleaners who will be happy to have the business.

Jul 10, 2018
This is the first year I will not be using Ned Stevens after many years of use with them I’ve been satisfied however I was being charged $121 each clean up I’ve had solar panels on my roof for many years now all of a sudden they want to charge me an extra hundred dollars because I have solar panels so basically that’s doubling my fee to clean my gutters so what they’re doing is punishing me for having solar panels to big company it should have its own insurance I shouldn’t have to pay for their Insurance

Dec 3, 2015
I called them about two weeks ago to clean my gutters. They said it was the busy season so they couldn’t give me an exact date on when they would come, but would be out in a week or two. Called them yesterday and they said that they didn’t have other calls near my area, and that’s why they haven’t come around. I asked them for an estimate on when they would come and they said they don’t know – could be two weeks, or more! I understand it’s the busy season, but what kind of service basically tells you, “we’ll get to you when we get to you.” I asked the lady on the phone to cancel the job, and she asked me, “Why?”. When I told her the (obvious) reason, she gave me attitude (as though I was being unreasonable), told me to have a nice day, and hung up. Awful service!

Mar 11, 2020
Biggest mistake I’ve made was not listening to the reviews of these guys. After 3 visits the clogged gutter that prompted my call to them is still clogged. I even sent them a video of the gutter overflowing and that didn’t get them to clean it properly. Do not make the same mistake. Do not hire them.

Dec 23, 2018
We have been using Ned Stevens for five years to clean our gutters. Up until this year, they had done a good job. However, this fall they came when no one was home. The next day we noticed that our hose (which they had used every other year, calling ahead to be sure we had not turned off the water) had not been touched and that there was no debris such as extra leaves or asphalt from roof shingles anywhere near the bottom drain spouts which had been the case every other year, indicating they had run the hose through the gutters. We asked my son to fly his drone over the gutters and take video and photos. After reviewing the video the gutters were full of leaves and asphalt reside from the shingles and it was clear that the gutters had not been cleaned. We called the office and spoke with “Stephanie” and sent the video and photos. She said she would talk to the owner. After calling back we were told that the job had been done and what we were seeing must have happened after. We said that there was a 30 day guarantee but she said it was not valid in this case (not sure then what the guarantee would cover). We were told they could come back out but we would be charged again. I would strongly recommend not using this company as they are not reputable.

Aug 15, 2018
In response to your reply back, Owner- the heart of the matter is POOR CUSTOMER SERVICE. It is never about the money. You could charge double for your services and we would still pay them for good, reliable communication and service. The heart of the matter is that your manager accused us of lying and that was extremely upsetting. You made mistakes that you could not own up to. It is NOT about the money. You do not deserve what you have based on how you treat people. Don’t make up stories.

Shame on them! I had prepaid for a service in February. They came unannounced in June, after I had requested that they notify me on approximately what week they would come. I have kids and I do NOT like to have strangers on my property without knowledge of who they are. I had brand new gutters and roof done on the house a mere week before they came to “service” my gutters. Any honest company would see that there was nothing to clean because the gutters was brand new. Now weeks later, they claim that they did the “work”. Mind you, I did not even receive a note or any notice letting me know that they came for a visit! It was only when I had noticed a duplicate charge on my credit card back in February that they said that this service was already done in June. What???? Any reputable company would have provided good customer service, owned up to the lack of communication, and attempt to make amends. I never asked for a refund, but some sort of amends for coming for a pointless “service” would have been the right thing to do. Listening to the customer would have been the right thing to do. When I asked to speak to a manager or an owner, Erika claimed that the owner is not involved at all, and that she is the only person. If this is truly the case, it’s no wonder there are such negative reviews online about this company. There are always ways to provide good service when mis steps are taken. This company was unwilling to make any steps to provide good customer service. I am sure there are other companies willing to build long term, trust-worthy relationships with their clients. This is not one of them. I am sorry that I have spent so long giving this company my hard earned money.

Business owner information
Samantha P.
Business Owner

Jun 18, 2018
In response to your posted review, we contend that after several phone calls we have made every attempt to work with you. Calling our office, yelling, screaming with an expletive filled rant and then hanging up clearly did not afford us the opportunity to solve the matter. At the heart of the issue is the fact that you ordered a service (for which we have evidenced the recorded call with your request for service), and you do not wish to pay for the service you received. We provided the service in the ordinary course of business as we do for the other 15,000 customers we service annually. In the interest of moving on, we have eliminated your balance due and will delete you account from our database.

Jun 13, 2018
Shame on them! I had prepaid for a service in February. They came unannounced in June, after I had requested that they notify me on approximately what week they would come. I have kids and I do NOT like to have strangers on my property without knowledge of who they are. I had brand new gutters and roof done on the house a mere week before they came to “service” my gutters. Any honest company would see that there was nothing to clean because the gutters were brand new. Now weeks later, they claim that they did the “work”. Mind you, I did not even receive a note or any notice letting me know that they came for a visit! It was only when I had noticed a duplicate charge on my credit card back in February that they said that this service was already done in June. What???? Any reputable company would have provided good customer service, owned up to the lack of communication, and attempt to make amends. I never asked for a refund, but some sort of amends for coming for a pointless “service” would have been the right thing to do. Listening to the customer would have been the right thing to do. When I asked to speak to a manager or an owner, Erika claimed that the owner is not involved at all, and that she is the only person. If this is truly the case, it’s no wonder there are such negative reviews online about this company. There are always ways to provide good service when mis steps are taken. This company was unwilling to make any steps to provide good customer service. I am sure there are other companies willing to build long term, trust-worthy relationships with their clients. This is not one of them. They took advantage of me. I am sorry that I have spent so long giving this company my hard earned money.

Dec 20, 2017
I cancelled my gutter cleaning a day before scheduled as there was still ice and snow on the roof and I wanted to be home on the day the work was to be done. I was told my $54 deposit would not be refunded or applied to a future gutter cleaning. They said simply, you loose your $54 and change. I was going to wait until spring time or after July 4th when my neighbor finishes his fireworks display mess to have this work done. This is not good business policy and it certainly will not build good will and a customer base for Ned Stevens. I also received a $10 off coupon in the mail, for new customers, which was never addressed.

Dec 24, 2019
They came out to clean my gutters early in September, in the end of October I noticed during one of the rainstorms that I had water overflowing my gutters I totally forgot that they had cleaned my gutters in September so I used another company and they charged me $113 to clean the gutters where Ned Stevens charged me 187. They called me two days after the service to tell me that it was going to be $2000 to replace my gutters because they were not angled correctly. First of all that price is ridiculously expensive for the replacement of all my gutters, second of all it’s not needed. The second company came clean the gutters and I have not had a problem since.

Dec 27, 2019
They have become ridiculously overpriced. In November they came to clean my gutters and they did not close the gate and my dog went missing for several hours. I call to complain and in a months time a manager has still not called me. They just called again for payment and I asked why hasn’t someone called to address my concerns. I will wait again for the call. I would not use this company ever again. The worst customer service and a rip off in cost.

Dec 15, 2017
Ned Stevens Gutters used to be a great service. Not any longer. Their policy has changed. They are a very busy place and call you when they come. You say OK. If you say no, they can’t say when they would be back. So happens it is prior to about half the leaves falling.
It used to be that their 30 day warranty would cover this and they would gladly redo, without any question or attitude. Now this 30 day “warranty” only covers “new debris”. My landscaper is smart enough to come and do a fall clean-up after the leaves fall. Ned Stevens is not that smart. They now even have their recording say “…. we can’t control the weather or when the leaves fall”. Yes that is true, but you can be AWARE of when they fall, as that is your job. Rather, in our case, used to be your job.

Dec 22, 2017
I called this company 2 weeks ago & I was told I likely have service the next day based on where I live. I called last week & was told they couldn’t send trucks out because of the weather. It is now 2 weeks & still nobody has been @ my house despite the nice weather & that apparently they service my town frequently. I’m going to cancel & find a company that can actually make appointments & not waste people’s time. It’s a crappy way how they run a business btw!

Sep 10, 2020
Sent me an email with a $25 off coupon and then wouldn’t honor the coupon because I didn’t mention it at “time of booking”.

Feb 26, 2019
Called for a gutter cleaning in early February. Was told it would be done in a few days. The gutters that we needed done was a rental so I had my tenants put water on which I was instructed by Ned Stevens. Here we are end of February and still no email no phone call. Nobody ever showed up. When I called today I had her explain to me that they can’t clean gutters in cold weather when we actually had quite a few days during the month that were spring like. Then she continued with her blah blah blah..needless to say don’t waste your time. They won’t show up and then they will give you the run around.

Nov 1, 2018
Terrible customer service, one gutter elbow didn’t last one year, but nothing is covered because its out of warranty. After complaining, and getting a month extension in warranty, I was told that this elbow separation is not part of what’s covered in warranty and the fee is $85 plus. Then they try to insist that you purchase their gutter cleaning.
Sounds like a franchise racket and not a great service provider.

Dec 2, 2021
Terrible experience, and arrogant staff, I gave the sales person and accurate description Of the house and square footage like they asked for. Try to make an appointment, was told it would be within the next 2 weeks unless I want to pay $75 extra for emergency service, Or $50 extra for an appointment service. Already trying to “upsell”. I paid the $50 plus tax for the appointment, few days later they show up and wanted to increase the price another $60 more for the service. After speaking with the salesperson, (henry) who clearly could not do anything for me, he put his supervisor on the phone, an arrogant woman whose name I don’t remember, and said she will not do it for the original price. “Do you want to move forward, or should I have the workers leave.”
Yeah they left, and I’m not getting my $50 back. Also found it strange that when I got home that day, someone had broken my mailbox off its post near my driveway. I challenge the owner of this company to reach out to me to verify what I say is true.
Find yourself another gutter cleaning company that won’t up-sell the work or not refund your money.

Jun 23, 2020
What a joke. After filling out their online request form, I heard nothing back for a week and finally had to call. Guy tells me that the crew will be out “between ASAP and two weeks from now” and that they won’t call ahead of time or let you know when they are coming. Crew just showed up (about a week later) and were here for all of 10 minutes. They didn’t bag any of the garbage, they just used a blower to hide it under some bushes in our yard. They also charged me an extra $55 for a detached garage, which was literally one extra lead of maybe 10 feet. Never again.

Dec 4, 2020
Called and made appt about 3 weeks prior for cleaning first week of Dec.
I followed up and was told they would “get to it when they could” and they don’t make actual appts. Perhaps mid to late Dec. They are completely unprofessional and know nothing about customer service.

Jun 7, 2018
when you make an appointment for their service you do not rate a business like response,however you are put on a list of when a truck is in your area and they may do the job. If you want a appointment to really do the work you are charged $49 more on top of the already over priced service.This company makes the customer feel honored to be getting work from them if and when they show up.
I have never had such a pompos high and mighty attitude from a firm I am looking to pay and hire. Before you hire you should get the little guy who needs the work to feed his family and will show up when he is called not days later or if you are lucky. Sounds like these people play lotto with their customers appointment.

Oct 20, 2021
My family had used Ned Stevens’s for years and they’ve REALLY gone down hill in terms of getting the requested device right and almost went to the wrong house before we flagged the workers down. They did the work and left a major mess which should have been cleaned! Garbage company and they were rude on the phone and barely gave a discount for the crap they’ve done should have been FREE!

Aug 6, 2021
Wish I could give zero stars. Do not trust them with any service. They quoted for one service and did something different and blamed us for not knowing the difference. When we tried to dispute this with them, Justin literally laughed at us before putting us on hold. I have no idea who runs this business (as Justin refused to let us speak with anyone above him) but I would never treat any unsatisfied customer the way he treated us. Beyond unprofessional and extremely disappointed. Never again.

Jul 22, 2021
I’ve been using them for years on both of my properties. Since I’m reluctant to climb ladders anymore, you kind of have to trust that they do a good job. I happened to be home today and they showed up as scheduled. They were her about 15 minutes total. I thought how could they do everything in such a short time? I decided to put my phone on a selfie stick and look at the upper story gutters. I was surprised to see that the gutter guard was pushed back in one area, which will allow debris to enter. And I had to pay extra for gutter guard removal for access. They will be back to fix it later today. I’m done with them and told them so.

Jan 3, 2023
What a bunch of jerks. Came out last June and did a decent job. Scheduled to return December 1. Didn’t come out until a month later, claimed my roof was too steep and cancelled. Thanks for nothing.

Business owner information
Shane M. Business Owner

Aug 2, 2024
Please contact [email protected] so we can follow up with you regarding this.

Jul 12, 2023
They put my card on automatic charges and when I called to resolve this matter, I was yelled at by someone over the phone. Someone else said in a previous review: “what a bunch of jerks” and I have to echo that sentiment. I have been a customer for over 2 years now–not a good experience at all.

Business owner information
Shane M.
Business Owner

Aug 2, 2024
Please contact [email protected] so we can follow up with you regarding this.

Aug 20, 2024
I am still getting phone calls from them but they are now hiding their number when they call. The message still gives their number to call back to make an appointment however…

Business owner information
Shane M.
Business Owner

Aug 16, 2024
Michael, please contact [email protected] so we can locate your account and address this with you.

Aug 16, 2024
We used them to clean our gutters, they did ok, we were lucky. We had a leak in our of our gutters in the backyard and they kept trying to sell us on a brand new gutter installation. We went with another company who was able to just nail the loose gutter back in which fixed the issue. The big problem we have had is the constant letters and phone calls trying to get us to buy other services. I stupidly filled out a form on their website asking for them to stop sending us letters, I actually thought this would help. I now have the pleasure of phones calls almost everyday asking about my “request for service” and when they can set up an appointment. My wife has started getting phone calls again as well. I looked them up online and see a lot of complaints. They recently got bought by another company. STAY AWAY!!!

Jul 8, 2024
Do Not use Ned Steven’s Gutter service. They are the worst. They hardly ever show up when they say they will. And when they did they cleaned the gutters on the wrong house ! So a different house got their gutters cleaned for free while ours now have a birds nest in it !

Oct 30, 2023
DO NOT USE THEM. Its is completely different. All they care is to argue with the customer.

Since it was purchased by another big company. They charge us close to $ 410 for a cleaning service, plus $ 75 dollars for a minor repair. They came, sending (2) guys who can barely understand or speak English and they left in less than 45 minutes. Half of the gutters at the house was not clean. My wife watched. When she try to ask them why the other half of the house was not clean; they just ignore her and left.

When I called, the person who was a part of a Phone Bank, claim that they do not use water to clean the gutter, really? They also claimed that a manage came to inspect the job next day, but do not bother to show up at the front door or my other cameras did not show any of his image. He NEVER come.

They lie, they cheated..

All in the name of return on purchase or the company.

DO NOT USE THEM !!

Aug 28, 2023
First to Review
We have been using them for 20 years with no issues. Since they changed their pricing structure they probably have new owners. They were to clean our gutters. They showed up and didn’t ringing our doorbell and just started working with ladders against our house. We almost lost our dogs that were in the backyard when they tried to open the gate but our daughter in the back stopped them.

When they said they aren’t obligated to ring doorbells we told them to leave. I think the front was done but they never did the back of the house. We have full CAMERA’S and they show they were on our property for less than 10 minutes and never did the back of our house. Nor did they ever hook up to our water spigot to do the proper job.

The “supervisor we spoke to promised they would not charge and give them another chance. We they went ahead and charged our credit card anyway. 3 follow up phone calls all reached other “supervisors” one said nothing can be done, Another said they aren’t obligated to ring doorbells and offered a discount doing forward.

Oct 25, 2021
so they started over with reviews….

came out to blow leaves off roof, i asked to have gutters cleaned. no gutters were cleaned. by the way, doesnt the wind blow leaves off the roof?

had them come back to clean them, again they blew leaves off roof.

said they would contact me to ensure everything was good before they charged me, nope never did

this company does not clean gutters, they take your money. its going to rain tonight, if my gutters are still clogged (they are), i am stopping payment

Sep 3, 2022
To start off with, I had to ask them to come back every visit to clean the garage gutters which were included in my contract but they always skip. Second their prices are insane- not in a good way. Third, they are CONSTANTLY upselling – every single visit they “found a problem” and wanted to sell me services to fix problems at an exorbitant cost. After 2 seasons, I’ve fired them and won’t be going back for any of their services. I’ll find someone local to take care of my gutters from now on. Anybody will be better.

Mar 18, 2022
I don’t know if this is a scam or not. They charged me twice as much as they told me it would cost. They came out, cleaned the gutters and left bags of trash in the road. They could have put the trash in the garbage can. Then about a week later, they sent me and email with red letters saying they found a serious problem with my gutters and I should call them immediately. I called them and they said all of my gutters needed to me be replaced for a little less than $2,000. No one else who came out told me this. I asked them why they did not tell me when they were here if it was so serious. I asked them how I knew they had not damaged my gutters. A honest company would inspect your gutters before they do the job and would have the customer present. They could have easily banged up my gutters and the asked for money to replace them. This is not a reputable company.

Nov 21, 2021
Came to clean my gutters but left without cleaning them because my water was shut off for the winter and they refused to do a dry cleaning. Called the office to complain and was told they will come back out tomorrow to dry clean my gutters tomorrow but was told of the technician decided he need
Water to clean the gutters then my gutters will not be cleaned. Worst technicians and customer service ever stay away from this company. Oh by the way I am paying 360 dollars per cleaning as I have the diamond package and I still can not get them to do the right thing.

Nov 14, 2022
Deserve zero stars. Used them once over 4 years ago. Found several issues that weren’t really issues. Wife had them go head and fix (I wasn’t home). The fixes were “MacGyvered” to say the least. This past weekend while we were gone, they came to my house, got up on my roof, cleaned my gutters. No request. No permission. And then they left bags of gutter goop all over my yard. Called the company. No record of their guys having been at my house. Neighbors confirmed it was Ned Stevens, who were trying to hit several while they were “in the neighborhood.” Had i been home and given permission, cool. But I wasn’t. Not cool.

Oct 17, 2021
If you like techs that take months to show up & being sold a “diamond package” by a pushy salesperson when you try to complain about it, this is the company for you.

That was the glorious start to my Ned Stevens experience. Imagine not showing up to work for 2-3 months and then asking for a raise!?!? As we say in Jersey “I got your diamond package right here!”

The latest insult: after service (can’t wait until the contract is up) I received a door tag telling me there is an issue. When I called I was told “all of the gutters are off pitch & need to be replaced”. When I told him my house has 5 separate runs of gutter (2 of which I replaced personally 3 months ago) I was told “no sir- they are all connected”. This is after I told him I was literally looking at my gutters while we were speaking.

I explained to him 4-5 times that they aren’t all attached only to be talked over repeatedly. He then said the wouldn’t send a tech to do a quote because they have a picture of the house.

Absurd.

In short I will be looking elsewhere for someone to replace the remaining 3 runs of gutter that actually need to be done.

No thanks, Ned Stevens.

You need to do better.

Jul 1, 2022
Nothing like a place that shows up to your house, without you calling or asking for their services, does work NOBODY asked for, then billing you for it.

Their “customer service” guy was a complete dickbag too

Jul 18, 2024
they ripped me off for $212.00 and performed minimal work if any at all. told them of an issue and when it next rained issue still there. the very worst company in NJ. Money grab. takes a credit card over phone, shows up when no one home to watch them work, then they charge you credit card. the issue is they DO NO WORK

Business owner information
Shane M.
Business Owner

Jul 31, 2024
Paul, please contact [email protected] to discuss this review.

May 17, 2024
This company is horrible. They didn’t notify us they were coming until the day off. They sprayed water through a window, breaking a fan and ps5. After jumping through hoops for a year They offered discounts on future services. I would give them negative 5stars. I wouldn’t recommend them to my worst enemy. They over charge, do horrible work and mess things up claiming they were like that. They upcharge and sell bs.

Business owner information
Shane M.
Business Owner

Aug 2, 2024
Please contact [email protected] so we can follow up with you to discuss.

Nov 19, 2023
This place was recommended by two friends. I should’ve went with my gut and reviews I’ve seen but I didn’t. Now I know to go with my gut. I filled out a form online. They called immediately. I missed the call and called them back. Than I said hold on and I accidentally hung up on them. That should’ve been a sign to not hire them, but I hadn’t cleaned my gutters in many years. They kept trying to call me back and I ended up calling them back. They quoted $179 + $5 safety fee + tax. They tried locking me into a 4 cleaning contract for $139/visit paid in Full. I declined. Then they tried locking me into the same contract but pay per visit at $159. I declined. I was promised a text before coming out and a door tag that the job was done and any suggestions. I got neither. Family run business? They must not take their job seriously. The only way I know they were there is that they rang my Ring doorbell. When I got home I could still see leaves hanging out of the gutters and they left a black bag at the curb. I might have to put a ladder up and see if they really did clean them. I was never informed that they would leave their garbage. I don’t think the value is there. I will never use them again and definitely do not recommend them. They didn’t even call me after to see if I was satisfied or had any questions. My HVAC company always calls after service calls. This is a service call too. You hear family run and you think oh wow they must care about their customers. But that’s not the case. Stay away from them.

Jul 30, 2024
I cancelled Ned Stevens when I returned home they were at my house I told them I cancelled they said they just finished I told them I just had gutter guatds installed. Now they want to put me in Collections unfair company. zimwill be calling better business to complain. I’m a senior and they are taking advantage.

Business owner information
Shane M.
Business Owner

Jul 30, 2024
Peggy, please contact [email protected] with your account information so I can follow up with you regarding this review.

Jun 5, 2024
One of the worst services I have ever encountered. They don’t cancel or stop services when you ask and then show up to your property unannounced with zero notification and begin work. This is one of the most dishonest vendors I have ever dealt with. They also left their tools in my gutters for over a year, hanging. Do not use this company and avoid at all costs. All the Westfield families on Facebook are also complaining too! Extremely unethical company. Please avoid!

Business owner information
Shane M.
Business Owner

Jun 6, 2024
Mukesh, please contact [email protected] so I can locate your account and follow up with you. We are an honest and reputable company that has been in business since 1965, if you cancelled your service, we would not be charging your account.

Apr 25, 2024
Worst place to do business with! That all I have to say…. Horrible service.
Left my front and backyard a mess.

Business owner information
Shane M.
Business Owner

Apr 25, 2024
Rogerio, please contact [email protected] so I can find your account and follow up with you directly.

Aug 30, 2024
never exiperenced like this in my life. Took off from work to be home to make sure my gutter was repaired properly. Two gentlemen came either spoke one word of English asked me if I spoke Spanish I said no only English and he pointed to the number on the truck. They left after 12 minutes being here and leaving after putting a note on my door saying they couldn’t fix the problem. Never in life would have thought this would be done and for the cleaning service they want to charge me 299$ with repair they couldn’t do. Please don’t do business with this company. Also have contacted two different representatives with this company and one stated they would send the same two individuals back to the job because at first they didn’t know what was needed to fix the problem but now they do. The second person stated we don’t hire people on weather or not they speak english only if they can do the job but I said they couldn’t do this minor job he said no it was because we quoted you too low of a price the first time and now we need more money . Can’t even make this stuff up.

Business owner information
Shane M.
Business Owner

Aug 30, 2024
Michael, please contact [email protected] so we can look into your account and follow up with you.

Dec 3, 2014
They dont show up when they are supposed to and they do not call to reschedule….We will use somebody else….

Jun 10, 2024
Never. Again. They are very deceptive in their marketing practices. The person taking the order was a real charmer. Once they take your money, it becomes an exercise in Kafka-esque Idiocracy. I will contact my credit card company to dispute the fee, have written the BBB and will be writing the State AG Division of Consumer Affairs.

This is in the top five worse companies I’ve ever dealt with. What a mistake.

Business owner information
Shane M.
Business Owner

Jun 10, 2024
Jane, please contact [email protected] so I can locate your account and follow up with you regarding this review.

Jan 29, 2024
they stink
then they also try to tell you that you need this that and the other thing and charge you a fortune. There are no bargain that’s for sure.
My recommendation is use a local person who you know such as your landscaper

Business owner information
Shane M.
Business Owner

Jan 29, 2024
Ronald, please contact us at 800-542-0267 so we can follow up on your complaint

Jul 30, 2024
The upselling tactics and spamming my phone and email are a major turn off. They Blow you up calling texting emailing but when you call them regarding an issue NOBODY ever called me back! They purchased a local company that was great to work with in the past. They raised my price to boot. DO NOT RECOMMEND!

Business owner information
Shane M.
Business Owner

Aug 1, 2024
Please contact [email protected] so I can locate your account and follow up with you regarding this.

Nov 20, 2023
I am absolutely shocked at the level of customer service. I called to have gutters replaced on the front of my house. There are a few 90 degree angles, and the notes were extremely clear what needed to be done. I asked to be home for it but they didn’t call ahead of time and just showed up.

Well, when I got home i realized they replaced the gutter on my garage!!! Not my main house. Garage is one straight piece no angles.

I called customer service and they basically told me I have no idea what I’m talking about. There’s no way they replaced the gutter on the garage. The notes were very clear. So that’s when I told them I have a camera and it clearly shows the wrong gutter being changed. The CS agent still didn’t believe me and had to send a manager out.

Next they didn’t want to refund me, they wanted to take the cost of the garage gutter and remove it from the cost of replacing the main house gutter. At this point I knew I couldn’t trust them and just demanded my money back. They fought me on it for a couple days and then finally refunded it all.

Needless to say, I found a new gutter team and they replaced it correctly and efficiently.

Jun 21, 2024
They came to my house to do a gutter cleaning without warning at 7AM on a freezing morning. They were very late in the season and woke me up trampling on my roof before even notifying me they were there. They froze my downspout using my hose without permission to clean the gutters. They then kicked the gutter to break up the ice and detached it from my house. They denied it was their fault. Once threatened with legal action they came back and just put a bunch of screws in the gutter to attach it back to the house. The gutter is permanently creased, cracked, and leaking. Still to this day, 5 years later, I will never use them again and they deny they did anything wrong and try to make excuses why they aren’t liable for the damage they caused. I have had several third party companies confirm they absolutely are the cause of the damage. TERRIBLE! NEVER TRUST THIS COMPANY!

Business owner information
Shane M.
Business Owner

Jun 21, 2024
Please contact [email protected] to discuss this review.

Apr 8, 2024
Called them to request a simple gutter repair. After a storm the gutter was hanging by a thread. They told me they would be there within a week. It took 2 months!! In that time I made several calls asking for an update. Each time I was told it would be a week. Now they don’t don’t stop calling offering other unneeded and unrequested services. I finally had to block their number to stop the calls.

Next time I’d rather crawl up on the roof with a roll a duct tape then call this sorry excuse for a business again.

Business owner information
Shane M.
Business Owner

Apr 8, 2024
Please contact [email protected] so I can look up your account and follow up with you.

Apr 6, 2024
Horrible…
They cleaned my gutters fine but that’s where it ends.
They told me my gutters were in bad shape and needed replacing. My friend is a building contractor who inspected my gutters and said they were in perfect condition. I could see the elderly fall for this scam…
Now it gets worse …I’m bombarded with texts, emails and robo calls…even after I blocked them.
A lawyer friend wants me to record all the texts and calls…if it takes a day in court then so be it…

Business owner information
Shane M.
Business Owner

Aug 2, 2024
Mark, please contact [email protected] so we can locate your account and follow up with you regarding this.

Dec 9, 2023
Asked for gutter cleaning and got enrolled in twice a year service (they tried 4 times a year…)
Showed up unannounced, spent 5 minutes doing nothing as gutters are not exposed to debris.
Canceled the subscription by email and phone call.
STAY. AWAY.

Jul 8, 2023
I’m very disappointed in the service i received. not very good
The gutters outside were left with debree and leaves in them. I am shocked.

Tony

Jan 10, 2024
This company is horrible. Took them two and a half weeks to come out. They then damaged my brand new roof and thought I wouldn’t find out. I called and said they would fix it two weeks ago. Still no one.

Don’t use this shady company.

Business owner information
Shane M.
Business Owner

Aug 2, 2024
Tom, please contact [email protected] so we can follow up with you regarding this.

Jan 4, 2024
Disgusting customer service, sales practices, and billing……DO not give them your credit card…Do not use them for any services.

Business owner information
Shane M.
Business Owner

Jan 4, 2024
Guy, please contact [email protected] so we can have a manager to call you back

Aug 14, 2023
They send out surly incomprehensible day laborers who spent 15 minutes on the job and then bill you top $. What can you expect from a business that was acquired by private equity and only cared about the bottom line, the customer be dammed.

Aug 28, 2023
They were to clean our gutters. They showed up without ringing our doorbell and just started working with ladders against our house and almost lost our dogs that were in the backyard. Our daughter stopped them from opening the gate.

When they said they aren’t obligated to ring doorbells we told them to leave. I think the front was done but they never did the back of the house. We have full CAMERA’S and they show they were on our property for less than 10 minutes. Nor did they ever hook up to our water spigot to do the proper job.

Dangerous practice to just put a ladder up against the house without announcing themselves early in the morning. My wife should have called the police to report peeping toms.

A supervisor promised not to charge us but of course they did. Follow up phone calls result in talking with difference “supervisors” . One said nothing can be done and another offered us a discount on future services.

Can’t wait to see how they defend themselves when our camera’s show that they never did the back of the house.

Dec 28, 2022
Avoid at all costs. They bought out a company that I had previously used. Their work crew supposedly showed up on December 10 (while I was out of the state) and–again supposedly–cleaned my gutter despite never having made an appointment with me. The photo below shows the kind of work they did, assuming they did any.

Despite not having made an appointment for a cleaning, they are billing me. A highly unethical company in my view.

Dec 15, 2023
The biggest scammer out there! Literally should be put out of business and not sure they even hold insurance! Dropped ladder on my car and gave me run around for weeks until I filed under my own! He is deceitful and an out right liar! Do not by any means use this company I would pay double to have gutter cleaned then to ever use them!! Absolute garbage of a company!!

Dec 5, 2023
I contracted with Ned Stevens to clean and maintain the gutters on my new home, the first time they came out their workers left a mess all over my pool patio. I had to call them to return to clean it up. Recently I have tried unsuccessfully over the last two weeks to schedule my next gutter cleaning, in both cases the online representative states he will call me back that day to set the cleaning up BUT NEVER DOES. They seem not to care about customer service and must not need my business, you should not have to beg a company to schedule and execute work. Do yourself a favor find another firm and give them your bushiness so you are not frustrated and having your time wasted by this one!

Nov 1, 2023
Terrible. No appointments. They show up when they want so you won’t be be there to check their mediocre work. they even went to the wrong house and left my neighbor the bill. Idiots in every department.

Oct 25, 2023
Ned Steven’s has the worst customer service. I tried to report an issue we were having with our service and was told basically they didn’t care. They take advantage of there customers and show up whenever they want. They charge a lot of money for the yearly service plan and it’s not worth it. They come out four times a year and two of those times they don’t clean anything because there is nothing to clean. The poor quality work and awful customer service is not worth the trouble or the money. Do yourself a favor and stay clear of them.

Aug 28, 2023
Used this company once a while back. Never again. They were rude, they used my supplies (my hoses, my black trash bags) left my hoses draped around the house after they used them. Did not clean hoses up and put away. Left messy sloppy remains from the gutters on the ground. Yardwas a mess.

Dec 12, 2021
They have been telling me for THREE weeks they would come out and fix the problem. I’ve tried relentlessly to contact them. DO NOT USE THEM. They broke my
Hose/faucet — have blown the leaves all over the property and have promised to fix it … and never show up.
I have reported them to the BBB! They are the WORST!

Dec 14, 2022
Not to be trusted. I got a written quote which said they would be coming to clean my gutters within the next 2 weeks but declined to give a specific date. I waited one month and they did not show. During that month the weather was perfect for cleaning gutters, however at the end of the one month period, winter weather was very much on its way.

When I called them after a month of no shows, they stated they were busy and could not give a specific date unless I paid extra. They then stated they would get to me sometime in December but would not give a date. That would mean exposing uncleaned gutters to freezing conditions. Thus a scam to get you to pay more money.

Jul 6, 2023
Do not use! We had our gutters cleaned. Our food and our gutters are 2 years old! They cleaned the gutters, never knowing what day they were coming of course. Then the technician said we had a problem with the corners leaking. I called the company thinking they would give us a price for caulking the corners. They recommended replacing all the gutters! They are two years old! Talked about how leaking can affect the foundation. Will never have them again. Liars.

Jun 7, 2023
Terrible business. Came out to my house 3 times and had excuse after excuse – did not do anything then ran my credit card. Do not use them.

Jan 17, 2023
6 mos ago I had a plugged downspout. I contacted Ned Stevens to clean the gutters. The first rep they sent went into his sales pitch to convince me that I needed to replace a 20 ft section of gutters complete with with leaf covers. I explained that I only want the gutters cleaned. He didn’t do that he was only a installer.

9 months later the gutter cleaning crew rang our doorbell at 7:15 am. No advance notice that they were coming and they were gone in 20 minutes. All for $158.00 They certainly didn’t do the gutters around our bedroom as we would heard them on the roof but they did blow some of the leaves from the front door. I just got ripped off. Be careful that they do what they promise.

Apr 4, 2022
Do not use this company! They replaced my gutters last summer. I had requested larger gutters and was given a price by the salesperson. When I called back to confirm, I was given a much higher price because of the larger gutters. I was told that the larger gutters would cost more, and they had no idea that’s what I wanted, even though I had specifically said that to the sales person from the beginning of that call, and that was the reason I told them I had called in the first place. I ended up having them installed, and paid more than the initial quote, although they were “nice enough” to come down a little bit on the price after I complained.

Now, I had previously had them clean the old gutters a month or so before this. Their sales rep tried selling me a package for hundreds of dollars up front. I declined. They were scheduled to come back at the beginning of November to clean them again, once the leaves had fallen. No one came. I called after about a month, and was told it was because of the leaves falling late. They would make me a “priority,” so I would be near the top of the list. Still, no one came. I called again in January, and was told because of the weather, they couldn’t say exactly when someone would come out, but I was again told I would be a “priority.”

I called again today, April 4 – five months after they were originally supposed to come – because still, no one had come out yet. I was told that the person who originally scheduled me had made the appointment for fall of this year, 2022, instead of fall of last year, 2021. They could send someone out TODAY if I didn’t cancel. This is total BS. I had spoken to two different people since November, and both told me I was “priority” and they would send someone out as soon as they could. So, I hadn’t been made a “priority,” despite being told by two other people, and either they hadn’t checked to see when I had been scheduled, or the person on the phone today was lying.

I cancelled, told them to remove my credit card information from their system, and that I would never use their company again.

Mar 3, 2022
These guys are horrible. Show up annanounced, even when I requested a heads up so that I could turn on the water outside.
Second time this had happened.
When they did do work in the past it was very shoddy.
Go elsewhere.

Apr 9, 2022
Third times a charm, hard to leave a review. I contacted Stevens a couple of weeks ago to schedule a gutter cleaning. They wanted to up sale but all I wanted was cleaning. They gave me a price but it would take a week as they were busy. I got a text a week later saying they were on their way and then 15 minutes later told couldn’t to the c leaning. I called the phone number and they couldn’t tell me why so I called 5 hours later to be told it was unsafe to get on my roof. They had cleaned my gutters a number of years back, same house. I wanted more detail and didn’t hear back for over a week only to get the same reason not safe. I tried responding to their texts and emails but they do not let you to do that. I say to get them to come to your house before taking any kind of quote over the phone. VERY POOR WORK Ethic!!

Feb 10, 2022
These guys strung me along since October, just got a call today 4 months later saying they could not “safely” set up ladders. Well, I have been doing the job myself for 15 years, there is no issue. Stay away from this CHAIN operation (makes you think they are local). Oh yea, they charged my card 4 months ago. maybe I’ll have to sue them too.

Jun 25, 2022
We asked ned stevens to come by and clean our roof, they showed up 3 days early.
They were supposed to text us before they were to arrive, they claim they did , too bad they texted to area code 210, so now some guy in Texas is waiting for his roof to be cleaned.
When they were finished , they left all the branches in the driveway and all over the yard.
Never again.

Sep 29, 2021
Be careful if you hire these guys, they lie. They put their ladder up against my neighbors gutter without a ladder stabilizer. They damaged the gutter and when I called to report the damage I was asked, how does your neighbor know that the gutter was damaged, does she look at it every day? On the second call, I was told that the crew flat out denied doing damage even though I submitted a picture.

Jun 8, 2021
Absolutely the worst!!!! been weeks since I paid UP FRONT for a cleaning and not even an appointment yet!!!! asked for a refund that I better get!!! DO NOT USE THEM!!!!

Business owner information
Shane M.
Business Owner

Jun 8, 2021
Dan, our manager will follow up with you directly regarding this review.

May 29, 2021
Severing ties with them after giving them 20 years of our business. Called on a Thursday for a gutter cleaning. Typically they’d be at my house in no more than one day. Not the case any longer. I called on Friday asking them to please clean our badly saturated gutters. The rep said it would not be a problem. If not Friday then Saturday. Saturday comes and they’re a no show. I called again and was told it was a no-can-do situation. This was despite my recorded phone call wherein I was promised a Saturday cleaning. The manager decided that rather than have a team come out at 2:30 he’d just give the employee who mislead me a strong talking to. As if I gave two sh$ts. I swear some companies these days don’t give a hoot about customer service.

Jun 16, 2021
Below par organization with predatory practices. Random people show up to my house with no notification whatsoever claiming they are scheduled to do a service. No email, no phone call, no text message, no notice at all. I call to figure out how that could have happened and they want to charge me a partial fee. DO NOT USE THIS COMPANY FOR ANYTHING.

May 14, 2021
First, I will say that I used this company for many years to clean my gutters. And over the years I was consistently approached to increase my service plan to more visits per year. However, this recommendation was not based on the actual experience, condition, or location of my property. The recommendation was a generic recommendation for “my area”.

Originally, I had three cleanings per year. This was slowly increased to 6 based on the generic recommendations of “you need one more” visit. With the additional visits, we did not notice any improvements.

In January of this year they showed up for the last visit of the year and the cleaning yielded very little debris from the gutters. I called and asked why I was paying for service in January and that showed little benefit. Apparently this is part of the 6 visit service. I was told by multiple people that it was my choice. When I asked why they were recommending 6 visits for my location, I was given generic answers. It seemed that the company who represented themselves as experts reverted to rookies when they were faced with explaining why they were running unnecessary service.

I gave the company multiple chances to address the issue and provide reasonable customer service, they were more interested in selling me another maintenance contract than addressing the service complaint. They do know how to clean a gutter, but beware of the service contracts as you may end up signing up for more than you need. If you do not want to be over charged, I would try someone else.

May 4, 2022
I have serious concerns about Ned Stevens not screening the technicians that they are sending to peoples’ homes. After the two technicians cleaned the gutters on my home, they promptly fell asleep/passed out in the Ned Stevens truck while in my driveway. It was necessary for me to bang on the window to rouse them so that I could pull out and leave for work. Additionally, they left wrappers from what they were eating in my driveway. They then remained in front of my house in the truck asleep, and didn’t leave until after I put in a call to the company. One of the garbage bags that they placed curbside was not tied. Upon examination, the bag was filled with soil, not leaves/debris from the gutter….

Mar 18, 2022
I don’t know if this is a scam or not. I called them to clean my gutters. They charged me twice what they said they would. Then about a week a after they came out and cleaned the gutters, they sent me an email with a paragraph in red saying they found a serious problem with my gutters and I needed to call them. I called them and they said they recommended I replace all my gutters for a little less that $2,000. I asked them how I could tell if they damaged my gutters because no other gutter cleaner said I needed to replace my gutters. If it was so serious, why didn’t they tell me when they were at my house? They try and scare you into buying their services. This was the Fairfield location that came to my home.

Jan 4, 2022
Called them a month ago for service and they still haven’t shown up. They cannot tell me any idea of when they plan to be here. That is ridiculous business. These people cannot be better business rated.

Dec 28, 2020
Terrible customer service. They damaged my landscape lighting and are denying they did it because the workers said they didn’t. I even caught them closing the ladder on it and told them they were hitting the ladder on it but they still claimed they didn’t do it in the damage report.

Fortunately I have cameras and have video of the damage showing they kicked it then closed the ladder on it but they refuse to send a representative to my house to review the video. What a disgrace! They can come to clean the gutters but when there is an issue they are refusing to come to see it.

Also they never told me they needed me to turn the water on and it was already off for the winter so I had to go out of my way to turn it on and then Re drain the pipes for the winter.

I used them as a recommendation from my neighbors as many of them on my block use them. What a mistake. Then after the damage they even charged me for the horrible service and then even followed up to upsell me for problems identified during the cleaning and they never even completed the service of reattaching loose items they found.

Really unbelievable that no one is contacting me to resolve this. Guess other people are dealing with similar issues since there are many negative reviews.

Hopefully someone will get in contact with me soon after this review and if not guess the next steps will be to make sure no one in the entire neighborhood uses them again.

Business owner information
Shane M.
Business Owner

Jan 13, 2021
Steven, please contact [email protected] so a manager can follow up with you regarding this review.

Sep 25, 2021
This ended up being much more complicated than it needed to be and will end up costing me more money in the future. Company was hired to clean gutters of house, barn, and small workshop. Received a call that they showed up, but left because “there was a problem”. Problem was that there were screens on gutters (duh). Company came back and did the house and the workshop only and removed all the screens but did not re-install, so now I need to get up on the roof myself (defeating the purpose of hiring a company) or pay somebody more than the cost of the gutter cleaning to replace. Noticed the barn was not done and called and again was told “there was a problem”. Problem was that on one side about 20% of the gutter was pulling away from the roof. I had pointed this out on the initial call and the answer had been “we do a full assessment when we clean the gutters”, ie, no problem. we’ll check it out…….so not sure why they came and left yet again. When they finally returned to clean the barn gutters (again removing screens they didn’t replace) they said they were going to get me an estimate to repair the gutter that was pulling away. Never heard back from them again. All together this took 4-6 weeks.

Bottom line–rushed job on site, slow to get to job, amateurish, and will end up costing me more in the future to replace screens. Look elsewhere.

Oct 15, 2021
well, called for a cleaning and they cleaned, they blew the leaves off the roof, spent 6 minutes on site. they also blew the leaves around the house (gutters anyone?)

called and complained, told me they would send out a special team, well they came, same people no special team. i was not there, i was told they did part of what i asked, why not all? they didnt speak english.

best part, they never cleaned the gutter, its still clogged. but this time they spent 25 minutes on site, most of it trying to listen to english

i will be fair, when i get home i will update the review if they did as i asked. i am sure they messed up again

Sep 7, 2021
We originally called to have gutter toppers removed gutters cleaned and caulked 2 months prior to closing as this was a requirement to close. When I received the estimate it described gutter screens. I called back to clarify and was told absolutely they could remove the toppers clean and caulk. When they showed up 2 weeks before we were supposed to close they said they couldn’t do anything about the gutters. Now we have to scramble to find someone who can take care of the problem. The people answering the phones have no idea what they are talking about. Steer clear of this company.

Jun 2, 2018
Well if you are just too busy than good for you. But tell the customer you are busy and service will take a week or longer. These guys make you pay upfront, no communication about the order and no time line. I ordered on Sunday May 27th and was told a few days. OK so Memorial Day was on Monday but i expected to hear something on delivery dates. I called twice and the last call made on June 1st- was told they will “definitely be there” on Saturday June 2 between 7 and 4. Well it is 4:09pm – no call, no email, nothing. Who else can i tell about this? BBB?

Business owner information
Shane M.
Business Owner

Jun 19, 2018
We spoke about getting a crew out there the following morning, you had called and cancelled the service as the crew was on their way, we refunded the credit card in full.